Head of Enterprise Application Engineering

Hastings Direct; Leicester; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

£6k car allowance

Hybrid working

Annual bonus

Private medical insurance

Life assurance

Income protection

Pension contributions

Wellbeing support

Cycle to work

Job summary

Hastings Direct is seeking a Head of Enterprise Application Engineering in Leicester to lead the engineering, integration and governance of enterprise apps across Modern Workplace, Contact Centre and HR & Finance platforms.

You will shape roadmaps, maintain security standards, drive continuous improvement and coach high-performing teams while aligning with Hastings’ strategy and stakeholder needs.

Qualifications

• Senior leadership in enterprise application engineering with governance and standards responsibility.

Responsibilities

• Define and enforce engineering standards and governance for integrity, availability, supportability, compliance and resilience.

Skills

Enterprise leadership

Stakeholder influence

People leadership

Strategic thinking

Commercial awareness

Analytical/problem solving

Collaboration

Change leadership

Coaching and mentoring

Tools

Microsoft 365

Modern Workplace

Contact Centre

HR platforms

Systems integration

Job description

As the Head of Enterprise Application Engineering you will be part of the CIO Technology Engineering senior leadership team. You will lead the engineering, integration, configuration and continuous improvement of enterprise applications currently spanning Modern Workplace, Contact Centre, and HR & Finance platforms.

You will be acting as the technology lead maintaining the guardrails for safe and secure development and deployment, working closely with relevant stakeholders including CIO Group Architecture, CIO leadership, business stakeholders and suppliers to improve adoption, productivity, resilience service performance and commercial outcomes in line with Hastings’ strategy.

This is a senior leadership role requiring strong technical judgement, stakeholder influence and people leadership. You will help shape application roadmaps, drive high-quality outcomes, and champion continuous improvement in customer and colleague experience.

Job Details

• Define and enforce engineering standards and governance, including configuration and integration standards and controls for integrity, availability, supportability,complianceand resilience.
• Drive service quality through prevention, automation and continuous improvement, including monitoring, root causeanalysisand action to keep technical debt low.
• Lead application strategy, guardrails and roadmap alignment, working with CIO Group Architecture tomaintaindesign principles and cohesive delivery across teams.
• Build capability across Modern Workplace, Telephony, and HR & Finance.
• Provide technical leadership, stakeholder engagement and supplier management.
• Develop high-performing teams through coaching, recruitment and succession planning.
• Champion innovation, best practices and emerging technologies.
• Use Management Information and agreed KPIs to track progress, improve service performance and recommend continuous improvements.
• Contribute to enterprise-wide priorities through strategic alignment, cross-functional collaboration, change leadership and governance oversight.

Skills We Would Love You To Have

• Proven leadership experience in enterprise application engineering, driving productivity, servicequalityand operational efficiencywithin a fast-paced, enterprise-scale technology environment.
• Strong knowledge of Microsoft 365, ModernWorkplace, ContactCentre, and HR & Finance platforms, with the judgement to balance integration, security, supportability,resilienceand business value.
• Experience with engineering methodologies, tools and best practices with the ability toseta pragmatic engineering culture that improves quality,paceand consistency.
• Excellent analytical,troubleshootingand problem-solving capabilities.
• Strong strategic and commercial awareness, with the ability to translate business strategy into technology priorities,trade-offsand measurable outcomes.
• Enterprise leadership capability, including cross-functional collaboration, change leadership, risk-aware decision-makingand the ability to lead through ambiguity.
• A collaborative,organisedand adaptable leadership style, with a focus on quality, customeroutcomesand developing people.

Regrettably we are unable to offer sponsorship for this role

• Benefits: competitive salary and £6k car allowance
• Flexible working –we champion a flexible hybrid working approach –please speak to your recruiter to discuss in more detail
• Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job Posting End Date

27/09/2026