Head of Engagement

Circet IRE & UK; Slough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider is seeking a Head of Engagement to drive employee engagement strategies across the UK and Ireland. The role focuses on enhancing workplace culture, improving employee retention, and ensuring all staff feel valued and connected to the company's mission. The ideal candidate will have expertise in stakeholder management and developing targeted engagement initiatives. A competitive salary and comprehensive benefits package, including professional development opportunities, are offered.

Benefits

25 days annual leave

Life assurance

Access to Employee Assistance Programmes

Career developmental opportunities

Qualifications

• Proven ability to develop and execute enterprise-wide engagement strategies aligned to business priorities.
• Strong stakeholder management and influencing skills at senior levels.
• Exceptional communication and interpersonal skills to promote transparent, two-way dialogue.
• Expertise in designing engagement programs for field-based teams.
• Skilled in managing internal communication channels and creating compelling content.
• Strong analytical skills to define KPIs, measure impact, and report outcomes.
• Knowledge of compliance, ESG principles, and brand alignment in communications.
• High emotional intelligence and ability to communicate with empathy during change.
• Collaborative mindset with experience working across HR, Operations, and Communications.

Responsibilities

• Develop and execute a Group-wide engagement strategy aligned to business priorities.
• Lead Group-wide engagement initiatives that strengthen belonging, connection, and pride.
• Work closely with the communication and marketing team to maximise effectiveness of internal channels.
• Develop clear KPIs and reporting mechanisms to measure engagement impact.

Skills

Developing engagement strategies

Stakeholder management

Communication skills

Designing engagement programs

Analytical skills

Empathy during change

Collaborative mindset

Job description

Overview

Circet are hiring for a Head of Engagement to support the Group in Ireland & UK.

You will lead the design and delivery of Circet’s employee engagement strategy across the business (UK & Ireland). This role is pivotal in building a strong sense of belonging, driving culture, and amplifying leadership messaging to ensure employees are informed, inspired, and engaged within the Group’s vision and values.

A key priority for this role is to strengthen employee retention, with a particular focus on frontline and field-based teams, ensuring that every employee - regardless of location or role - feels valued, heard, and part of Circet’s strategy and future. The role will champion people manager excellence, require a holistic engagement approach, and work collaboratively with business and operational stakeholders to drive cultural cohesion across diverse regions.

Working with Circet

Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4500 employees across Ireland & UK we continue to bring people together to make this happen.

Responsibilities of Head of Engagement

1. Strategic Leadership & Stakeholder Engagement

• Develop and execute a Group-wide engagement strategy aligned to business priorities, culture, and people plans
• Partner with senior stakeholders to connect people to the company’s strategy, ensuring all employees understand their role in delivering operational success
• Champion people manager standards by equipping leaders at all levels - including frontline supervisors - with the skills and confidence to communicate effectively
• Act as a trusted advisor to executives and operational leaders, promoting authentic, transparent, and two-way communication

Build Circet’s internal communications function as a strategic driver of engagement and retention, not just a delivery channel.

2. Employee Engagement, Culture & Retention

• Lead Group-wide engagement initiatives that strengthen belonging, connection, and pride, with a strong emphasis on retaining field and operational teams who are critical to service delivery
• Partner with HR and Operations to embed employee listening frameworks and ensure insights from field teams drive action and change
• Collaborate with operational leaders to design targeted engagement programs that respond to the specific needs and realities of field-based employees
• Promote a culture of recognition, inclusion, and shared purpose, ensuring field teams feel valued and connected to leadership and strategy

Support change and transformation programs with clear, empathetic, and accessible communications, building trust across all levels of the business.

3. Channel & Content Leadership

• Work closely with the communication and marketing team to maximise effectiveness of internal channels (, intranet, newsletters, Viva Engage, Teams, Roadshows) to ensure accessibility for field-based and non-desk employees
• Curate and deliver compelling content that brings Circet’s purpose and strategy to life - highlighting stories from frontline operations to executive leadership

Work closely with key stakeholders to ensure internal events and leadership communications resonate across all employee groups, including operational teams.

4. Measurement, Impact & Continuous Improvement

• Develop clear KPIs and reporting mechanisms to measure engagement impact, and retention outcomes, with specific indicators for field teams
• Use data and insights to inform strategy, influence stakeholders, and drive continuous improvement in communications and engagement
• Ensure alignment with Circet’s brand, compliance, ESG principles, and culture commitments

Translate insight into targeted action plans that improve retention and strengthen engagement in field and operational environments.

Knowledge & Skills Requirements

• Proven ability to develop and execute enterprise-wide engagement strategies aligned to business priorities.
• Strong stakeholder management and influencing skills at senior levels.
• Exceptional communication and interpersonal skills to promote transparent, two-way dialogue.
• Expertise in designing engagement programs for field-based teams.
• Skilled in managing internal communication channels and creating compelling content.
• Strong analytical skills to define KPIs, measure impact, and report outcomes.
• Knowledge of compliance, ESG principles, and brand alignment in communications.
• High emotional intelligence and ability to communicate with empathy during change.
• Collaborative mindset with experience working across HR, Operations, and Communications.

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion
• Be part of a company that nurtures excellence and develops leaders
• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility

You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities

Circet IRE & UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.