Head of Enablement

Marlee; England; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading talent agency in the United Kingdom is seeking a strategic individual to drive initiatives across various aspects of user engagement. You will manage cross-functional teams, work with stakeholders, and transform user feedback to improve satisfaction. The ideal candidate is self-motivated, possesses strong problem-solving skills, and excels in interpersonal communication. This role offers the opportunity to make a positive impact in a vibrant community.

Qualifications

• Ability to connect strategic solutions to business outcomes.
• Capable of communicating complex concepts clearly.
• Driven to create positive user impact.

Responsibilities

• Manage cross-functional teams to optimize product experiences.
• Work closely with Community Relations Manager to enhance user satisfaction.
• Transform user feedback into actionable recommendations.

Skills

Self-motivation

Problem-solving

Interpersonal skills

Job description

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.
Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.

About the role

In this pivotal role, you'll drive strategies across GTM enablement, content, product experience, and learning while fostering a vibrant community of engaged users.

Your role will be focused on:

• Managing cross-functional teams to optimize product experiences that will transform users into mastering our partner’s product
• Working closely with the Community Relations Manager to enhance user satisfaction and advocacy
• Transforming user feedback into actionable recommendations, with the goal to foster a vibrant, supportive community ecosystem
• Being the voice of the users and internal stakeholders, ensuring that the best support is provided across all channels, and that user engagement initiatives are monitored and evaluated

What our partner is looking for:

• Self-motivated and driven to create positive user impact through clear, achievable goals
• Have the ability to connect strategic solutions to business outcomes and approach work systematically
• Have a problem-solving mindset with strong investigative skills, with a drive for simplicity and efficiency in processes
• Clear and concise in communicating complex concepts and translating it to impactful data to be shared across different kinds of stakeholders
• Showcase both interpersonal skill in facilitating and uniting teams, and the ability to inspire positive action in others