Head of Electronic Trading Support Client Services

Vertexsearch; Greater London; Hybrid; GBP 139,000 - 165,000; Full time

Job summary

A leading global trading technology firm is hiring a Head of Electronic Trading Support for their London or NYC office. This hybrid role offers a chance to lead a technical team crucial for servicing major trading firms. Candidates should have a blend of trading support experience and client engagement skills. The position offers exceptional compensation and the opportunity to work directly with company founders, shaping business strategy in a tech-first culture.

Benefits

Exceptional compensation and benefits

Autonomy to build and evolve the function

Tech-first culture with minimal bureaucracy

Qualifications

• Proven experience in trading support SRE and/or production engineering.
• Strong knowledge of execution systems or real-time trading infrastructure.
• Calm operator under pressure with executive presence.

Responsibilities

• Act as the escalation point for high-stakes incidents with major trading clients.
• Engage directly with senior stakeholders building trust and credibility.
• Ensure production stability and client experience across regions.

Skills

Trading support experience

Strong client engagement

Technical leadership

Experience in high-performance environments

Tools

Cloud-native technologies

Real-time trading infrastructure

Job description

Job Description

Head of Electronic Trading Support - London or NYC - hybrid - to 220k bonus equity

Our leading global trading technology client is seeking a senior operator to lead a high-impact technical team at the intersection of trading support client services and engineering. This is a rare opportunity to work directly with world‑class founders shape the function and help scale a business that services some of the largest & most sophisticated trading firms in the world including hedge funds market makers and asset managers.

This is a high‑urgency hire. The company has explored internally and is now going to market.

The Role

This is not a typical production support job. The successful candidate will bring a blend of technical depth client‑facing acumen and leadership experience. Youll be hands‑on in the early stages understanding systems mentoring engineers and building operational maturity across the support function. Over time youll shape the teams strategic direction and deepen relationships with external clients.

Your role :

• Act as the escalation point for high‑stakes incidents with major trading clients
• Engage directly with senior stakeholders building trust and credibility
• Be accountable for production stability and client experience across regions
• Scale the teams processes tools and performance globally
• Manage and coach high‑performing ICs many of whom are strong coders
• Help tier client interactions optimise time allocation and drive efficiency
• Own execution‑related support asset class agnostic but must understand high standards

About you :

• Proven experience in trading support SRE and / or production engineering
• Strong knowledge of execution systems or real‑time trading infrastructure
• Strong client engagement skills must be able to interface eloquently with major institutional clients
• Executive presence and EQ a calm operator under pressure
• Cloud‑native mindset and familiarity with observability automation and tooling
• Experience working in high‑performance or low‑latency environments (asset class flexible)
• SaaS knowledge & experience a plus

Why join

• Work directly with founders and influence business strategy
• Inherit a top‑tier global team with strong pedigree
• Clear mandate and autonomy to build and evolve the function
• Tech‑first culture with no red tape business cases win not bureaucracy
• Platform processes billions daily; multiple industry awards and record growth
• Exceptional people comp benefits and culture