Head of ecommerce – Luxury Menswear Brand

MODE SEARCH Ltd.; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A luxury menswear business is seeking a Head of Ecommerce to elevate online performance and enhance the digital customer experience. This pivotal role will involve leading the online customer journey on the Shopify platform, driving sales and conversion, and collaborating closely with the founders and marketing teams. The ideal candidate will have a strong knowledge of Shopify and experience within the luxury sector. This position offers a hybrid work model in London.

Qualifications

• 2-3 years' experience in ecommerce or digital trading role.
• Experience in luxury sector is highly desirable.
• Ability to drive online commercial performance.

Responsibilities

• Lead and optimize the online customer experience on Shopify.
• Drive growth in online sales and conversion.
• Manage day-to-day site trading and product launches.
• Collaborate on creative direction for the digital experience.

Skills

Knowledge of Shopify

Understanding of digital customer behavior

Collaborative mindset

Detail-oriented approach

Job description

Mode Search is partnering with a luxury menswear business to appoint a Head of Ecommerce. This is a pivotal hire, responsible for elevating online performance, shaping the digital customer experience, and driving commercial growth across all ecommerce touchpoints.

The role is based in London, operating on a hybrid basis 3 days in London and 2 from home. The position reports directly to the COO, with close collaboration alongside the founders.

The Role

• Lead, own and optimise the full online customer experience across the brand’s Shopify platform.
• Drive growth in online sales, conversion, and overall ecommerce performance.
• Use digital channels strategically to support retail footfall and strengthen the connection between ecommerce and physical stores.
• Ensure consistent brand expression and alignment across all digital touchpoints, partnering closely with marketing, creative and retail teams.
• Manage day‑to‑day site trading, product launches, merchandising, and promotional planning.
• Analyse ecommerce data to inform decision‑making, identify opportunities, and influence trading and customer‑journey improvements.
• Collaborate with founders on creative direction to ensure the digital experience accurately reflects the brand’s luxury positioning.
• Oversee technical enhancements, UX / UI developments and the optimisation roadmap for the Shopify site.
• Contribute to budgeting, forecasting and performance reporting for ecommerce activity.

Requirements

• Strong working knowledge of Shopify is essential.
• Experience within luxury is highly desirable; menswear is ideal but not required if the candidate has strong luxury credentials.
• Approximately 2–3 years’ experience in a relevant ecommerce or digital trading role.
• Proven ability to drive online commercial performance and execute hands‑on optimisation.
• Strong understanding of digital customer behaviour, brand presentation and luxury‑level user experience.
• Collaborative mindset with the ability to work closely with founders and cross‑functional teams.
• A proactive, detail‑oriented approach with a passion for luxury product and digital excellence.

Please note that due to the high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.

If your application is successful, you will be contacted by us in due course.

You can also email your resume directly to us at [e-mail] if you would like to apply.