Head of Digital Payments Product (Hybrid)

HANDELSBANKEN PLC; Manchester; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading financial services organization is seeking a Head of Digital Product (Payments) in Manchester to oversee the development of digital products in payments. The role involves collaborating with cross-functional teams to deliver a user-focused product vision, guiding a team of Digital Product Owners, and ensuring alignment with overall bank strategy. The ideal candidate will possess extensive experience in payments product management, a strong leadership presence, and a commitment to customer-centric solutions. This is a transformative opportunity within a progressive banking environment.

Benefits

Competitive Salary

Private medical insurance

15% pension contribution

Qualifications

• Outstanding SME in Payments digital product management preferably with broad experience within the Financial Services industry.
• Customer-centric with a strong focus on end user experience and outcomes.
• Demonstrable experience in the end to end lifecycle of product development, including managing and delivering high quality digital products to end users, from ideation through to delivery, feedback, and improvement.
• Experience and/or a robust understanding of payments solutions and processes is necessary.
• In-depth knowledge of both Agile methodologies and Waterfall ways of working, with significant experience of working within an agile environment.
• Highly positive and effective leader, who actively coaches, develops, and supports team members, sharing their experience and knowledge with others.
• Be driven, have high levels of personal accountability, not being afraid to be hands-on and get into the detail.
• Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders.
• Ability to work independently and manage multiple projects simultaneously, often with competing priorities.

Responsibilities

• Develop a vision for delivery of payments digital products and be accountable for the delivery of that roadmap.
• Collaborate with key stakeholders from across the Business including Branch, Financial Product (Payments) and the control functions.
• Lead on the establishment of strong and productive relationships between your Handelsbanken delivery teams and vendor suppliers.
• Build and lead a high performing team of Digital Product Owners and Business Analysts.
• Foster and develop a customer-centric ethos and promote a mindset of continuous learning.
• Define and measure the success criteria for the payments digital products, creating a clear set of OKRs.
• Design and develop overall processes and process steps within the payments journeys.
• Exercise end user insights to continuously enhance seamlessly consumable customer-centric payments services.
• Actively promote and ensure adherence to the Bank's Risk Management framework.
• Work closely with stakeholders in Group (Sweden) to accelerate digital development.
• Work collaboratively with other Heads of Digital Product to ensure overall alignment.
• Serve as a digital product SME, influencing and educating others across the Bank.

Job description

A leading financial services organization is seeking a Head of Digital Product (Payments) in Manchester to oversee the development of digital products in payments. The role involves collaborating with cross-functional teams to deliver a user-focused product vision, guiding a team of Digital Product Owners, and ensuring alignment with overall bank strategy. The ideal candidate will possess extensive experience in payments product management, a strong leadership presence, and a commitment to customer-centric solutions. This is a transformative opportunity within a progressive banking environment.