Head of Digital Delivery and Business Analysis

Crown Commercial Service; Newport; Hybrid; GBP 72,000 - 81,000; Full time

Job summary

A government agency in the UK seeks a Head of Digital Delivery Management and Business Analysis to oversee critical digital projects and ensure alignment with organizational objectives. The role requires strong leadership and expertise in digital transformation, managing complex change initiatives across teams. Ideal candidates should have extensive experience in IT project methodologies and stakeholder engagement. This position offers a competitive salary and opportunities for remote work.

Benefits

Competitive salary

Generous pension scheme

Performance-related bonus

Remote working options

Annual leave up to 30 days

Qualifications

• Strong track record in stakeholder management/engagement.
• Experience driving digital transformation and IT solution delivery.
• Extensive experience leading IT delivery management teams.

Responsibilities

• Lead and develop Digital Delivery Management and Business Analysis functions.
• Build and lead a community of practice.
• Develop and execute strategies for IT project delivery.

Skills

Stakeholder management

IT project methodologies

Digital transformation

Agile practices

Business analysis

Education

Relevant certification (Prince2, PMP, Scrum, etc.)

Job description

Head of Digital Delivery Management and Business Analysis

Band: 6 | Salary: 72,771 – 80,776 | Locations: Liverpool / Newport / Norwich / Birmingham | Terms: Permanent | Hours: Full Time | Closing Date: 06/10/25

Job Summary

The Head of Digital Delivery Management and Business Analysis will oversee the planning, coordination and delivery of critical digital projects and programme delivery, ensuring alignment with organisational objectives. This role demands strong leadership, analytical expertise and an ability to manage complex change initiatives across the organisation.

Directorate Overview

The Digital & Data Services (DDS) directorate is at the heart of CCS’s digital transformation journey, responsible for delivering modern, efficient and user‑centred digital services that support over 30bn of public sector procurement annually. We are building a world‑class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary

You will be joining the team responsible for ensuring digital projects, products and services have the right level of capability and capacity to deliver effectively and efficiently.

Key Accountabilities

• Lead and develop the Digital Delivery Management and Business Analysis functions, fostering a culture of excellence and continuous improvement.
• Build and lead the community of practice, developing capability and excellence in delivery management and business analysis.
• Develop and execute strategies for end‑to‑end delivery of IT projects and programmes, ensuring they are completed on time, within scope and within budget.
• Act as a key stakeholder liaison, coordinating with senior management to align digital projects with organisational goals.
• Develop and maintain digital delivery management frameworks, methodologies and standards, including agile and lean practices.
• Monitor and report on delivery progress, risks and issues, ensuring effective mitigation and resolution.
• Promote best practices in business analysis, including requirement gathering, process optimisation and stakeholder engagement.
• Contribute to business case development and drive the realisation of benefits and value from digital change initiatives.
• Manage resource planning, capacity and utilisation across multiple digital projects to promote effective cross‑functional delivery.
• Experiment with new and innovative ways of working to enhance delivery across the enterprise and generate successful outcomes.

Essential Criteria (to be assessed at application stage)

• Strong track record in digital and non‑digital stakeholder management / engagement with the ability to resolve conflicts and issues.
• Experience driving digital transformation and IT solution delivery.
• Extensive experience leading IT delivery management teams, managing complex IT projects and programmes.
• Deep understanding of IT project methodologies, including Agile, Prince2 or similar frameworks.
• Relevant certification such as Prince2, PMP, Scrum, Agile, Business Analysis.

Success Profiles (to be assessed at interview)

• Leadership
• Communicating & Influencing
• Delivering at Pace

Technical Skills (assessed via exercise)

• Business Analysis
• Agile and Lean practices

Assessment

Shortlisted candidates will participate in an alternative leadership assessment, designed to support the panel’s decision‑making.

Benefits

• Competitive salary
• Generous pension scheme
• A discretionary non‑contractual performance‑related bonus
• Remote working options in addition to the advertised office location
• Minimum 25 days annual leave, up to a maximum of 30 days excluding bank holidays

Selection Process

The sift will commence 6th October, with interviews scheduled 3rd November (either in office or via video).