Head of Design and UX

Quilter; City Of London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading wealth management company is looking for a Head of Design and UX to lead the design function and craft user experiences for digital products. The ideal candidate will have over 7 years of experience in fintech or D2C products, expertise in design tools like Figma, and a strong portfolio demonstrating user-centered design. This role emphasizes collaboration across teams to improve customer engagement and create a distinct design identity.

Benefits

182 hours holiday (26 days)

Pension Scheme

Private Medical Insurance

Life Assurance (4x salary)

Income Protection (75% of salary)

Qualifications

• 7+ years’ experience in fintech or D2C digital products.
• Expertise in creating design prototypes and user-centered designs.
• Experience with marketing software including Google Ads and Analytics.

Responsibilities

• Lead design function for app, web, and digital experiences.
• Develop comprehensive design roadmap aligned with business goals.
• Champion accessibility and inclusivity in design.

Skills

Senior UX/UI design experience

Website design and development

Design tools proficiency

Leadership in design teams

Understanding of FCA guidelines

Education

Bachelor’s or Master’s degree in Design, HCI, or a related field

Tools

Figma

Adobe Creative Suite

Sketch

Webflow

Job description

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.

About the Role

Level: 5

Department: Quilter Invest-Marketing

Location: London

Contract type: Permanent

About Quilter Invest

Quilter Invest is a direct-to-consumer (D2C) investment platform designed to empower individuals starting their investment journey. As part of Quilter, a FTSE-250 wealth management company overseeing £126.3 billion in customer investments (as of August 2025), Quilter Invest aims to bridge the advice gap by offering digital guidance and seamless investment solutions. The platform supports customers with accessible tools and works with financial advisers to deliver tailored financial planning for long-term prosperity.

As Head of Design and UX at Quilter Invest, you will lead our design function while remaining very hands-on in crafting exceptional user experiences for app, web and digital. This pivotal role sits at the heart of our product and marketing development, bridging creative vision with technical execution to create an investment platform that stands out in the competitive fintech landscape. Reporting directly to the Commercial Director, you will shape the visual and interactive identity of Quilter Invest across app, website, and campaign touch points. Your remit includes end-to-end website design and development, ensuring our web presence is not only aesthetically strong but optimised for accessibility, performance, and SEO. You will be in charge of the full brand and design systems which also align with Quilter Group’s overarching guidelines, ensuring consistency while maintaining our distinct voice in the market.

Key Responsibilities

• Develop and implement a comprehensive design roadmap aligned with Quilter Invest’s business goals.
• Incorporate user research, market trends, and fintech best practices into strategic planning.
• Embed sustainable design principles (e.g., dark mode for energy efficiency) and adaptive interfaces that evolve with user behaviour.
• Create wireframes, prototypes, and high-fidelity designs for mobile, web, and marketing assets using tools like Figma and Adobe Creative Suite.
• Lead website design and development, with 5+ years’ experience building and optimising websites for performance, accessibility, and SEO.
• Collaborate with developers to ensure pixel-perfect implementation and efficient release cycles.
• Deliver measurable improvements, such as optimised onboarding flows and scalable templates to reduce time-to-publish for new content.
• Conduct qualitative and quantitative research (user interviews, A/B testing, analytics reviews via Clarity/GA).
• Champion accessibility (WCAG compliance) and inclusivity for diverse demographics.
• Recruit, mentor, and manage a growing design team, fostering a collaborative and innovative culture.
• Establish and maintain scalable design systems and guidelines across all touch points.
• Partner with Product, Engineering, Marketing, Compliance, and Quilter Group Brand teams to integrate design seamlessly into agile workflows.
• Present designs to stakeholders with data-backed rationale.
• Pilot innovative UX approaches (e.g., gamification, voice interface).
• Introduce automation workflows (n8n, Make.com) to streamline design-to-development and design-to-marketing handoffs.
• Stay ahead of UX trends and evolving regulatory requirements, experimenting with new tools and techniques to differentiate Quilter Invest in the market.

About You

Essential Skills and Experience

• Proven track record as a senior UX/UI designer or design lead in fintech, finance, or D2C digital products, with at least 7 years’ experience.
• 5+ years’ experience in website design and development (corporate and consumer-facing).
• Expertise in design tools (Figma, Adobe Creative Suite, Sketch, Figjam, Canvas) and creating full scale prototypes in Figma.
• Strong portfolio demonstrating user-centred design in mobile, web, and marketing campaigns.
• Experience leading design teams and implementing scalable design systems.
• Experience in Marketing software like Meta, Google Tag Manager, Google Ads and Google Analytics.
• Knowledge of Webflow and HTML/CSS/JavaScript for effective developer handoffs.
• Familiarity with FCA guidelines, accessibility standards, and performance optimisation.
• Bachelor’s or Master’s degree in Design, HCI, or a related field.

Desirable Attributes

• Passion for financial inclusion and democratising wealth management.
• Excellent communication skills, with the ability to influence at all levels.
• Agile mindset, thriving in a startup-like environment within a corporate structure.
• Commitment to ethical design practices, prioritising user privacy and transparency.
• Knowledge of API and data flows is a positive.

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Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only
• In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.