Head of Delivery - Consultancy

Burendo; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A reputable consultancy in Leeds is seeking an experienced Account Owner to lead client engagements and drive exceptional delivery. This role requires strong client relationship management skills, a hands-on approach to problem-solving, and the ability to mentor team members. The ideal candidate will have a proven track record in managing client accounts and ensuring satisfaction while strategizing for growth. Benefits include 25 days annual leave and various wellness programs.

Benefits

25 days Annual Leave plus bank holidays

Monthly Wellness Allowance

Annual Learning and Development Allowance

Matched Employer Contributed Pension (5%)

Access to an Employee Assistance Programme

Qualifications

• Track record in managing client accounts and driving growth.
• Experience in delivery leadership with hands-on problem resolution.
• Ability to mentor individuals in a consulting environment.

Responsibilities

• Lead client engagements to ensure exceptional delivery and satisfaction.
• Balance strategic leadership with hands-on involvement.
• Support teams in problem-solving while ensuring quality outcomes.

Skills

Client relationship management

Team mentoring and coaching

Financial acumen

Effective communication

Problem-solving

Job description

We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast.

At Burendo, we believe that together, we can achieve incredible things.

What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.

As an Account Owner (Head of Delivery may be a title you’re more used to) at Burendo, you’ll lead a portfolio of client engagements, ensuring exceptional delivery and satisfaction while driving account growth. You’ll balance strategic leadership with a hands‑on approach, stepping in when needed to resolve challenges, model high standards, and guide teams toward success.

Working closely with those in the Account Lead role, you’ll coach, mentor, and empower them to thrive. When required, you’ll take a direct leadership role in engagements, setting the pace, stabilising delivery, and helping build long‑term capability.

This is a role for someone who enjoys variety, collaboration, and long‑term client partnership. You’ll support teams, solve complex problems, foster consistency across accounts, and help us plan for the future while ensuring high‑quality outcomes today.

These are the behaviours we value most at Burendo. Skills can be taught, but how we work with clients and colleagues defines our culture.

• A commitment to professionalism, candour, and empathy in all interactions
• A passion for building strong, trusted client relationships
• A collaborative mindset that values listening, supporting, and empowering others
• A pragmatic, delivery‑focused approach when resolving complex challenges
• A willingness to step in hands‑on when needed and model the behaviours you expect
• A belief in shared accountability and supporting teams to grow, not taking the “hero” role
• Clear, honest communication and a commitment to maintaining alignment across teams
• A desire to contribute to the long‑term success of both clients and Burendo

The Must Haves

• Demonstrable experience managing a portfolio of client accounts and driving renewals, extensions and growth
• Hands‑on delivery leadership experience, particularly in resolving delivery challenges
• Financial acumen with experience managing the commercial health of accounts or portfolios
• Experience mentoring or developing people, ideally in delivery or consulting environments
• Experience in building and maintaining client relationships at senior levels
• Strong cross‑functional communication and collaboration skills
• Experience working directly with clients in a consultative capacity
• Ability to balance delivery needs with strategic planning and future growth considerations

And It Would Be Great If You Have…

These are the cherry‑on‑top skills that will help you stand out.

• Experience as a practitioner in consulting and delivery
• Exposure to a variety of client challenges across different domains
• Experience in a technology or consulting organisation
• Involvement in industry events, meetups, or community knowledge‑sharing
• Insight into emerging market trends affecting clients and delivery teams

Benefits

• 25 days Annual Leave (plus bank holidays)
• An additional day of paid leave for celebrations
• 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
• Monthly Wellness Allowance
• Annual Learning and Development Allowance
• Paid time off for Life Events
• Matched Employer Contributed Pension (5%)
• Life assurance based on 4 x your salary
• Access to an Employee Assistance Programme
• Enhanced Family Leave
• Enhanced company sick pay
• A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
• Exciting calendar of Burendo social events and activities

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.

#LI-Hybrid #LI-MS