Head of Delivery

Cornerstone; Theale; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading mobile infrastructure services provider in Theale seeks a Head of Demand and Delivery to oversee client programs. The role demands strong leadership and telecom experience, with full accountability for program delivery and client governance. Competitive salary, hybrid working, and inclusive culture offered to the right candidate.

Benefits

Competitive salary and bonus structure

EV Salary Sacrifice

Car Allowance

Competitive pension scheme

Hybrid working

Life insurance

Cycle to Work

Retail Discounts

Private Healthcare Insurance

Qualifications

• Experience working within a joint venture or complex shareholder relationships.
• Significant experience at a senior level in similar sized organizations.
• Experience managing large, complex programs in an ambiguous environment.

Responsibilities

• Accountability for creating a delivery plan for all activities.
• Influencing senior business stakeholders to deliver priorities.
• Providing leadership across cross-functional teams.
• Defining and implementing demand strategy.
• Managing relationships with key stakeholders.

Skills

Telecoms experience

Leadership

Stakeholder Management

Program Management

Job description

Overview

Our Vision: Continue to be the leading UK mobile infrastructure services company.
Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.
We are at an exciting time in our company's development. We've come a long way since we were first formed in 2012. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values.

About the Role

Driving a customer centric ethos, the purpose of the role is to strategically shape, define and drive the execution and performance of demand and delivery of major client programs for Cornerstones client accounts. The role will have full end to end accountability for the delivery of the account P&L, account governance and reporting and overall accountability for all aspects of client and program delivery. Take overall accountability and be the authority in the creation of an end-to-end underpinned delivery plan for all Cornerstone delivery activities and clear hand-offs with customer and suppliers, always ensuring that high Customer satisfaction is maintained. Interface and influence at a senior business level to deliver business priorities in line with Cornerstone and strategic suppliers' capability to deliver. Provide inspirational leadership to cross functional spans of influence and delivering excellence throughout all aspects of program delivery. Define and implement a clear demand capability strategy to ensure demand is resourced and delivered with a zero client impact target. Manage and update the end to end underpinned plan for all programs, ensuring underpinning project workstreams are delivering their agreed scope and requirements, ensuring the programmes are reviewed with the executive stakeholders and are delivering against the required business outcomes and AOP. Working closely with the Demand governance board the head of demand and delivery will be a key stakeholder, ensuring client demand is governed, controlled and qualified. Establishing any presenting any impact to the business and facilitating any business cases that may be required to capture and deliver client demand

Key Responsibilities

• To take overall accountability and be the authority in the creation of an end-to-end underpinned delivery plan for all Cornerstone delivery activities and clear hand-offs with customer and suppliers, always ensuring that high Customer satisfaction is maintained.
• To interface and influence at a senior business level to deliver business priorities in line with Cornerstone and strategic suppliers' capability to deliver
• To provide inspirational leadership to cross functional spans of influence and delivering excellence throughout all aspects of program delivery.
• Define and implement a clear demand capability strategy to ensure demand is resourced and delivered with a zero client impact target.
• Demand and Delivery Programme: Own and drive all activities across the multiple project & program workstreams that comprise to ensure effective delivery by the target due date.
• Stakeholder Management: To represent Cornerstone in establishing and maintaining effective and collaborative relationships with key internal and external stakeholders at a working and an executive level.
• Governance and Reporting: To be accountable for governance within the delivery of key strategic programmes; including all data and reporting (objectives, targets, outcomes) for Cornerstone on the key programmes towards Stakeholders.
• People Leadership: To Manage, develop and motivate the team, conduct regular reviews with all team members, setting and agreeing clear objectives. To have operational accountability for the forecasting and deployment promote a positive feedback culture.
• Commercial Accountability: Accountable for end to end delivery of the program P&l collaborating with the Finance and Commercial teams to ensure effective management of all delivery programme spend and ongoing forecasting/budgeting activities driving to ensure AOP targets are delivered on or above target.

Person specification

• Experience working within a joint venture or experience of complex/changing shareholder and customer relationships
• Telecoms experience
• Significant experience, operating at senior level in a business of similar complexity and size, managing varied functions, including financial and/or commercial accountability.
• Experience of managing large and complex Programmes in an ambiguous and complex organization and delivery environment

What we offer

• Competitive salary and bonus structure.
• EV Salary Sacrifice
• Car Allowance
• Competitive pension scheme.
• Hybrid working.
• Life insurance.
• Cycle to Work.
• Retail Discounts.
• Competitive refer a friend scheme.
• Private Healthcare Insurance.

Equity, Diversity, and Inclusion

Our commitment to Equity, Diversity, and Inclusion (EDI) is fundamental to our success. We strive to cultivate an inclusive environment where every employee feels valued, respected, and empowered. By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds.

We want to ensure everyone is able to present their best self throughout the recruitment process so if you require any adjustments, please let us know.

Apply

If this role is of interest to you and you would like to find out more, please do apply with an up to date version of your CV