Head of Delivery

Bytes Software Services; Leatherhead; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Excellent training and career growth opportunities

Modern hybrid working environment

Regular company events and incentives

Job summary

A growing IT services provider in Leatherhead is looking for a Head of Delivery to lead a new delivery function. The ideal candidate will ensure projects are delivered with clarity and accountability across Agile and Waterfall methodologies. Responsibilities include evolving delivery practices and driving team accountability. The candidate should have experience in digital transformation and strong stakeholder engagement skills.

Qualifications

• Proven experience in establishing or maturing delivery functions.
• Strong understanding of Agile and Waterfall delivery models.
• Experience with delivery tooling like Jira.

Responsibilities

• Lead the newly formed delivery function and ensure programme clarity.
• Drive accountability for delivery teams against plans.
• Use metrics to monitor delivery health and challenge assumptions.

Skills

Delivery function establishment

Agile methodologies

Stakeholder engagement

Jira and project management tools

Digital transformation

Job description

Overview

Direct message the job poster from Bytes Software Services

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Your Future Starts Here

Why Bytes?

• Over 800 staff (plans to double in size over the next 5 years)
• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

Purpose of Job

The Head of Delivery will establish and lead a newly formed delivery function, ensuring that programmes and projects across application development, systems integration, infrastructure, and cyber security are delivered with pace, clarity, and accountability. This role is critical in embedding a consistent, data-driven approach to delivery across a multi-methodology environment (Agile, Waterfall, Hybrid), while working closely with technical teams and business stakeholders to ensure delivery plans are realistic, monitored, and escalated when needed.

Responsibilities

• Reinforce Delivery Discipline: Evolve recently established delivery practices, ensuring clarity of scope, ownership, and cadence across all initiatives.
• Drive Accountability: Ensure delivery teams are held to account for progress against plans. Intervene early when slippage occurs -- not just for governance, but to drive real-time course correction.
• Data-Driven Oversight: Use tools like Jira, project plans, and sprint metrics to monitor delivery health. Challenge green statuses when underlying data suggests otherwise.
• Cross-Functional Collaboration: Work with technical leads, architects, and business stakeholders to align delivery with strategic outcomes. While not directly managing dev or infra teams, ensure their contributions are planned, tracked, and escalated when off-track.
• Constructive Escalation: Create a culture where delivery challenges are surfaced early and discussed constructively - not buried or deferred.
• Support Change Readiness: While not owning change management, partner with business stakeholders to ensure delivery plans account for adoption and readiness, especially in teams resistant to change.
• Team Leadership: Manage two direct reports who will support detailed planning and tracking. Provide coaching and prioritisation support to help them scale their impact.

Qualifications

• Proven experience in establishing or maturing delivery functions in complex, multi-methodology environments.
• Strong understanding of Agile, Waterfall, and hybrid delivery models.
• Hands-on experience with delivery tooling (e.g. Jira, Confluence, MS Project).
• Ability to interrogate delivery data and challenge assumptions constructively.
• Skilled in stakeholder engagement across technical and business domains.
• Comfortable operating without direct control of delivery teams - influencing through clarity, consistency, and escalation.
• Experience in digital transformation, infrastructure, or cyber security programmes.
• Familiarity with change management principles and how they intersect with delivery.
• Ability to operate in a high-autonomy, low-structure environment.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting