Head of Customer Success — Scale Growth & Strategy (London)

Jack & Jill/External ATS; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. This position offers significant autonomy and influence in a rapidly expanding organization.

Qualifications

• 4-7 years of experience in B2B SaaS Customer Success or similar roles.
• Proven track record of building or scaling a Customer Success team.
• Strong leadership skills and experience with retention and NRR.

Responsibilities

• Own and implement the Customer Success strategy.
• Drive customer retention and identify upsell/cross-sell potential.
• Lead and mentor a high-performing Customer Success team.

Skills

B2B SaaS Customer Success

Account Management

Leadership skills

Commercial outcomes

Job description

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. This position offers significant autonomy and influence in a rapidly expanding organization.