Head of Customer Success - Hospitality

Opto Talent; England; Remote; GBP 55,000 - 65,000; Full time

Job summary

A hospitality tech management platform is seeking a Head of Customer Success to manage and expand client relationships. Ideal candidates should have over 5 years of experience in customer success within the hospitality sector and be energetic, passionate, and driven by targets. Offering a salary of £55k - £65k plus bonuses and equity options upon joining.

Benefits

Base salary - £55k - £65k + Bonus

Remote first working

Equity options on joining

Directorship within 18 months

Qualifications

• 5+ years of Customer Success experience in the hospitality space.
• Experience working to commercial targets is a huge bonus.
• Passionate, energetic, and target-driven.

Responsibilities

• Manage, onboard, and expand relationships with existing accounts.
• Look for upsell opportunities.
• Client-facing role suitable for extroverted individuals.

Skills

Customer Success

Relationship Management

Commercial targets

Communication

Job description

Key Points

• Head of Customer Success
• Leading Hospitality Tech Management Platform
• Salary - £55 - £65K + Bonus
• YOY growth – Doubling Revenue in 2025 / 26

About The Company

• Scale Up – Hospitality Management Software working with Hotels, Bars, Restaurants etc
• Disrupting the market – working with Hilton / Brewdog / Radison etc
• Doubling revenue in 2025 /26
• Remote first working

About the Role

• Head of Customer Success – with strong progression to director level
• Managing, onboarding and expanding relationships with existing accounts whilst looking for upsell opportunity
• Client facing role - suitable for extroverted individuals!

About the Candidate

• 5+ Customer Success experience in the hospitality space
• Experience working to commercial targets is a huge bonus
• Passionate, Energetic and target driven

Package and Benefits

• Base salary - £55k - £65k + Bonus
• Remote first working
• Equity options on joining and directorship within 18 months!