Head of Customer Success (EMEA)

Cadmus; Brighton; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading EdTech company in Brighton seeks a Head of Customer Success (EMEA) to enhance relationships with university partners. This role involves overseeing the implementation of the Cadmus platform in UK universities and ensuring academic alignment. Applicants should have experience in higher education or EdTech and possess strong skills in customer success and relationship building. The role offers a diverse and inclusive workplace with opportunities for personal and professional development.

Benefits

Learning allowances

Diverse and inclusive workplace

Mission-driven team environment

Qualifications

• Experience working in higher education or EdTech.
• Responsible for managing customer success.
• Ability to design and deliver engaging training sessions.
• Strong relationship-building skills across various settings.
• Detail-oriented in problem-solving.

Responsibilities

• Lead the integration of the Cadmus platform in partner universities.
• Collaborate with university IT for successful rollouts.
• Cultivate strategic partnerships with educational leaders.
• Deliver impactful training programs for educators.
• Support educators in creating quality assessments.

Skills

Customer success management

Relationship building

Project management

Training design and delivery

Problem-solving

Education

Experience in higher education or EdTech

Job description

Meet Cadmus!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns! Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high‑quality learning and assessment through one powerful platform. Built on rich, student‑centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

A Bold Plan for Global Impact

At Cadmus, we’re working hard in pursuit of an ambitious, world‑shaping goal: to provide 1 billion students with access to high‑quality education by 2050.

That’s why we need a dedicated and skilled Head of Customer Success (EMEA) to onboard, nurture and grow relationships with new and existing teachers.

Requirements

Reporting to the Chief Revenue Officer, our Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. This role combines educational leadership, project management, and relationship‑building across diverse stakeholder groups.

You will – both directly and as Head of a talent‑rich team – guide partner universities through onboarding, coordinate cross‑functional teams, deliver high‑quality educator support, and help Cadmus become embedded across institutional ecosystems.

Key Responsibilities

• Driving University Transformation
• Pioneer the Cadmus Journey: Lead the full, end‑to‑end implementation and seamless integration of the Cadmus platform across our UK partner universities, ensuring flawless technical and academic alignment with institutional systems and crucial academic calendars.
• Orchestrate Successful Rollouts: Collaborate expertly with university IT and dedicated project teams, meticulously coordinating rollout planning and delivering comprehensive, high‑impact stakeholder enablement across central administration and academic faculties.
• Forging Strategic Alliances
• Champion Senior Relationships: Cultivate and nurture robust strategic partnerships with senior leaders in teaching and learning, positioning Cadmus as a vital partner in academic innovation.
• Design the Future of Pedagogy: Facilitate high‑level, consultative conversations to deeply understand institutional challenges and collaboratively design scalable, pedagogically aligned solutions that drive measurable change.
• Report & Accelerate Value: Lead critical product roadmap discussions, transparently report on implementation milestones, and conduct insightful Quarterly Business Reviews (QBRs) to powerfully reinforce the platform’s value and proactively identify opportunities for strategic growth.
• Elevating Educator Impact
• Inspire Academic Excellence: Design and deliver cutting‑edge, high‑impact training and professional learning programs, grounded in the latest evidence‑based teaching practices, to empower educators.
• Redefine Assessment Quality: Actively support educators in designing superior, authentic assessments that are both resilient to integrity risks and powerfully promote deep student skill development and success.
• Guide and Optimise Practice: Provide ongoing, tailored guidance, deliver compelling usage insights and analytics, and lead post‑semester review sessions to continuously drive organic adoption and elevate teaching quality across departments.
• Leading a High‑Performance Team
• Build and Empower a World‑Class Team: Recruit, onboard, and directly lead a dynamic team of Learning Design Managers, setting the standard for academic support and enablement.
• Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high‑calibre culture of unparalleled service and cutting‑edge pedagogical expertise.

Professional Skills & Experience

• You have worked in higher education, EdTech, or similar industry.
• Experienced in customer success / full ownership responsibility for managing customers.
• Enthusiasm for learning to design and deliver engaging training sessions or workshops.
• Aptitude for building positive relationships with individuals in various settings.
• Interest in developing and evaluating assessments that support learning objectives.
• Detail‑oriented approach to problem‑solving and a desire to provide excellent user support.

Benefits

• This role is open to candidates across the UK and required to be in the London office 2 days / week.
• Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team).
• A diverse and inclusive workplace where there are no barriers to anyone succeeding.
• A surrounding team of mission‑driven individuals who genuinely love what they do.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

While we review your application, get to know us by visiting cadmus.io / careers (complete our values quiz!) and following our social channels (LinkedIn, Facebook and Twitter).

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus. If you need assistance or accommodations made due to a disability, please let us know.