Head of Customer Service — FinTech Growth Leader

Robert Half Careers; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A rapidly growing FinTech firm in Greater London is seeking a Head of Customer Service to lead its customer service team across the UK and Europe. The ideal candidate will have proven experience in scaling customer service operations, a strong track record with KPIs, and leadership skills. This role offers a competitive salary and performance bonuses, alongside benefits like private medical insurance and enhanced parental leave.

Benefits

Competitive salary

Performance bonus

Private medical & dental insurance

Enhanced parental leave

Modern Central London office

Qualifications

• Proven experience leading and scaling Customer Service teams in FinTech or banking/lending.
• Track record managing KPIs, SLAs, and service excellence.
• Strong communication and leadership skills needed.

Responsibilities

• Lead customer service team to enhance merchant experiences across various channels.
• Own service strategy and performance management.
• Work closely with Product, Operations, and Compliance teams.

Skills

Customer Service leadership

KPI management

Analytical skills

Strong communication skills

Job description

A rapidly growing FinTech firm in Greater London is seeking a Head of Customer Service to lead its customer service team across the UK and Europe. The ideal candidate will have proven experience in scaling customer service operations, a strong track record with KPIs, and leadership skills. This role offers a competitive salary and performance bonuses, alongside benefits like private medical insurance and enhanced parental leave.