Head of Customer Service

Propel London; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading green-tech firm based in Greater London is seeking a VP of Customer Service to lead a dynamic team. In this role, you will implement innovative processes and strategies to build a top-tier customer service department. Ideal candidates will have prior leadership experience in customer service within a high-growth technology environment, and a passion for clean energy is a significant advantage. Join this vibrant team to influence and drive the future of customer care in the EV market.

Benefits

Flexible working hours

Vibrant office in London

Opportunity to influence business direction

Qualifications

• Proven experience as Head of / VP Customer Service.
• Ability to build and manage high-performance teams.
• Expertise in tech industries like consumer electronics.

Responsibilities

• Lead and evolve the Customer Service function.
• Implement new processes and structures in customer service.
• Build a market-leading customer service department.

Skills

Leadership in customer service

Experience in high-growth environments

Technology sector expertise

Entrepreneurial mindset

Job description

The Company

My client are a Smart, electric vehicle (EV) charging technology – providing both hardware and software and they're growing at speed in a hot space; green-tech energy and green-solutions. They are the fastest growing and highest rated company in the sector!

The UK market is going to grow 30x within the next 5 years and they’ll be going global soon! During this you’ll be selling a product that people love, need and want and the benefits are a cleaner and greener world!

Exciting Bits

Flexible / Hybrid working with a vibrant office in the city

Fastest growing company and product in the sector, with a top notch customer service rating in the industry

Series A funded and ready for the next stage of hypergrowth

The Role

As VP of Customer Service you will :

There’s currently c. 10 in the Customer Service team all in the UK and they need a customer-obsessed Customer Service leader to take them to the next level

You’ll take ownership of the Customer Service function – in time this will most likely be the biggest department in the business! (they’ll likely double headcount this year)

You’ll implement new processes, structures, technology and build a market-leading customer service function

You’ll join a true meritocracy where everyone’s voice is heard and everyone has opportunity to influence the direction of the business

What we are looking for

Prior experience as a Head of / VP Customer Service – you’ll have built and managed teams before

You’ll be an expert in a high-growth, start-up / scale-up environment

You’ll have experience within technology, either; consumer electronics, hardware, or software

You’re an entrepreneur, a do-er, and want to make a serious impression

Passion for EV / clean energy is an advantage