Head of Customer Hub Operations (Hybrid – 15% Bonus)

South West Water; Bristol; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading water company in the UK is seeking a Lead Operational Customer Services Manager to oversee and develop customer service teams. This role involves managing process efficiencies, collaborating with delivery partners, and implementing continuous improvements. Ideal candidates will have strong leadership skills and experience in managing change. The position offers a competitive salary between £55,000 and £60,000, alongside an attractive benefits package including bonuses, holidays, and flexible work options.

Benefits

Up to 15% annual bonus

27 days holiday plus bank holidays

Company pension scheme

Flexible working environment

Access to flexible benefits and discounts

Opportunity for home working

Onsite parking

Qualifications

• Experience in managing customer teams through change.
• Ability to multi-task and manage priorities to meet deadlines.
• Proven experience influencing stakeholders at all levels.

Responsibilities

• Manage and develop teams within the Customer Hub.
• Maximize resource efficiency within teams.
• Collaborate with planning and delivery partners.
• Implement continuous improvement initiatives.

Skills

Excellent leadership skills

Strong interpersonal skills

Communication skills

Planning and project management

Change management

Job description

A leading water company in the UK is seeking a Lead Operational Customer Services Manager to oversee and develop customer service teams. This role involves managing process efficiencies, collaborating with delivery partners, and implementing continuous improvements. Ideal candidates will have strong leadership skills and experience in managing change. The position offers a competitive salary between £55,000 and £60,000, alongside an attractive benefits package including bonuses, holidays, and flexible work options.