Head of Customer Experience & Strategic Operations

Toyota Financial Services (UK) PLC; Epsom; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading financial services company in Epsom, UK, is seeking a strategic leader for their Customer Services department. This role involves overseeing customer operations for collections, customer relations, and service excellence. The ideal candidate will have a strong background in Financial Services with proven leadership abilities and experience in achieving operational excellence. Benefits include hybrid work options, attractive pension schemes, and wellness programs.

Benefits

Hybrid working pattern

Attractive car schemes

Excellent pension scheme

Generous annual leave

Private medical healthcare

Onsite gym

Flexible working scheme

Qualifications

• Experience in Financial Services, particularly in collections and recoveries.
• A strong understanding of Consumer Duty and FCA regulations.
• Strong strategic, transformation and implementation experience.

Responsibilities

• Lead the Customer Services department and oversee customer growth strategy.
• Manage the Customer Services budget and ensure expenditure approval.
• Build and maintain effective communication channels to meet customer demand.

Skills

Leadership abilities

Interpersonal skills

Decision making

Problem solving

Analytical skills

Job description

A leading financial services company in Epsom, UK, is seeking a strategic leader for their Customer Services department. This role involves overseeing customer operations for collections, customer relations, and service excellence. The ideal candidate will have a strong background in Financial Services with proven leadership abilities and experience in achieving operational excellence. Benefits include hybrid work options, attractive pension schemes, and wellness programs.