Head of Customer Contact / Call Centre

Sussex Web Recruitment; Southampton; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading recruitment agency seeks a Head of Customer Contact in Southampton. You will manage teams to enhance their performance and profitability, ensuring compliance with regulations. Candidates should have experience in sales or debt management and proven leadership skills. The role offers a competitive salary of £80,000 to £120,000 plus bonuses, a company car, and excellent benefits.

Benefits

Company car

Fuel card

Pension

Childcare vouchers

Staff discount

Qualifications

• Proven experience in managing inbound and outbound campaigns.
• Financial sales or debt management experience required.
• Full driving license with no more than 6 points in the last 5 years.

Responsibilities

• Responsible for the overall efficiencies of the teams.
• Increase profitability through managing performance of managers and sales teams.
• Ensure all teams work cost effectively within regulations.

Skills

Strong commercial skills & business acumen

Strong coaching skills

Proven analytical ability

Excellent literacy and numeracy skills

Strong organisational skills

Team player

Integrity and high personal standards

Strong communication skills

Job description

My client is looking to recruit self-driven Head of Customer Contact / Call Centre.

We are looking for leaders of the future As aHead of Customer Contact / Call Centre reporting directly to the Director / EMEA Operations you will be responsible for the overall efficiencies of the teams. You will increase profitability through developing motivating and managing performance of your Managers and sales teams on a day to day basis. You will have financial sales or debt management experience as your teams will be dialling debtors to manage accounts where a customer has an amount outstanding to The Money Shop.

The successful candidate will have proven experience in managing both inbound and outbound campaigns driving sales of products and services for their organisation. You will have some input on the day to day running of campaigns looking to ensure that all teams are working cost effectively increasing the output of calls decreasing write-offs and ensuring that both outbound and inbound campaigns are working within strict FSA and CSA regulations. You will also have experience of dealing with legislative issues when they arise and dealing with bodies such as the FSA CSA Credit reference agencies Field collections courts and other relevant departments and organisations.

Skill Set:

• Strong commercial skills & business acumen
• Strong coaching skills that can achieve results through the team in a collaborative manner and on a personal level
• Proven analytical ability
• Excellent literacy numeracy skills
• Strong organisational skills
• Team player
• Integrity and high personal standards
• Strong communication skills

Full driving license with no more than 6 points in last 5 years as traveling to head office and directorship meetings is a must. (No CD / CU / DD / DR / IN offense codes.)

You may have some input on setting up new departments staffing new areas of the business departments with your grasp and new inbound contact campaigns where contact is made via other realms such as the internet SMS and social media activities.

Benefits:

• In return we offer the opportunity to work with one of the UKs fastest growing businesses that is part of a multinational organisation.
• We offer a competitive base salary with opportunity to earn bonuses per team above your targets. A fully expensed executive company car Fuel Card Blackberry Laptop Mobile Broadband device Staff discount within the Group Pension Childcare vouchers and excellent support and development opportunities are all included in this fantastic package.

Remuneration will be based on experience but the average will be per annum with a comprehensive bonus package in addition. They believe in taking care of their staff and treat them like friends this is evident from the customer care and length of service awards The Money Shop has gained over various years.

Application:

So if you feel you fit this role perfectly please send your up to date CV with a FULL covering letter outlining your skills experiences and employment history from the past 5 years. Applications without these WILL NOT BE CONSIDERED FOR THE ROLE.

Required Experience:

Director

Employment Type:

Full-Time

Salary:

Salary : 80000 - 120000