Head of Customer-Centric Communications & Culture

HSBC Group; City of Westminster; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading global financial services organization seeks an experienced Director of Communications, Customer and Culture on a 12-month contract in London. The role involves leading customer-centric communications strategies and campaigns, enhancing internal and external positioning, and fostering a high-performance culture. The position requires strong leadership in global communications and the ability to leverage data for effective storytelling. Competitive compensation and benefits are offered, including private healthcare and enhanced support for employees.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme with employer contribution

Qualifications

• Experience leading global communications strategies.
• Ability to create compelling storytelling.
• Knowledge of modern communication techniques.

Responsibilities

• Lead high-impact communications aligned to the bank's ambition.
• Develop communications narrative and strategy.
• Create innovative campaigns for a customer-centric culture.

Skills

Leadership in global communications

Customer-led narratives

Storytelling

Campaign development

Data-driven strategy

Job description

A leading global financial services organization seeks an experienced Director of Communications, Customer and Culture on a 12-month contract in London. The role involves leading customer-centric communications strategies and campaigns, enhancing internal and external positioning, and fostering a high-performance culture. The position requires strong leadership in global communications and the ability to leverage data for effective storytelling. Competitive compensation and benefits are offered, including private healthcare and enhanced support for employees.