Head of CRM (Software Development) – 11296HS

Proactive.IT Appointments Limited; Northampton; On-site; GBP 70,000 - 80,000; Full time

Job summary

A leading organisation in Northampton seeks a Head of CRM to shape and deliver the CRM strategy. This hands-on leadership role involves aligning projects with business goals, managing a skilled team, and engaging with other departments. Candidates should have over five years’ experience with Zoho CRM and strong leadership skills. Competitive salary up to £80,000 per annum with a bonus structure is offered.

Benefits

5%-15% annual bonus

Qualifications

• 5+ years of hands-on experience with Zoho CRM, including advanced configuration.
• Proven leadership experience in CRM or technical teams.
• Strong knowledge of the wider Zoho ecosystem and API integrations.

Responsibilities

• Own and evolve the CRM strategy to align with business goals.
• Lead design, development, and integrations across the Zoho suite.
• Manage and mentor a skilled CRM development and support team.

Skills

Zoho CRM experience

Stakeholder management

Deluge scripting

Agile methodologies

Analytical skills

Tools

Zoho Suite

Job description

11296HS
£70k – 80k per year

Head of CRM (Software Development)

Northampton | Up to £80,000 per annum + 5%-15% annual bonus | 4 days on-site per week

An exciting opportunity has arisen for a Head of CRM to join a leading organisation, taking a pivotal role in shaping and delivering the company’s CRM strategy. This is a hands‑on leadership position that blends technical expertise with strategic vision and strong stakeholder collaboration.

Key Responsibilities

• Own and evolve the CRM strategy to align with business goals.
• Lead design, development, and integrations across the Zoho suite (CRM, Creator, Analytics, Flow, Desk, Campaigns, etc.).
• Manage and mentor a skilled CRM development and support team.
• Drive continuous improvement in workflows, automation, and data quality.
• Collaborate with Sales, Marketing, Operations, and other teams to deliver scalable, data‑driven solutions.
• Oversee CRM governance, documentation, and best practices.
• Ensure system reliability, data integrity, and compliance with security standards.

Skills & Experience

• 5+ years’ hands‑on experience with Zoho CRM (advanced configuration, automation, and customisation).
• Strong knowledge of the wider Zoho ecosystem and API integrations.
• Proven experience leading CRM or technical teams.
• Skilled in Deluge scripting and custom app development.
• Excellent communication and stakeholder management skills.
• Analytical, detail‑oriented, and familiar with agile methodologies.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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