Head of CRM (Software Development)

Proactive Appointments; England; On-site; GBP 80,000; Full time

Job summary

A leading organisation in Northampton is seeking a Head of CRM to shape and deliver its CRM strategy. This hands-on leadership position requires over 5 years of experience with Zoho CRM and skills in stakeholder management. You'll lead a skilled team while overseeing CRM governance and ensuring data integrity. The role offers a salary of up to £80,000 per annum plus an annual bonus of 5%-15%.

Qualifications

• 5+ years' hands-on experience with Zoho CRM.
• Strong knowledge of the Zoho ecosystem.
• Proven experience leading CRM or technical teams.

Responsibilities

• Own and evolve the CRM strategy.
• Lead design, development, and integrations across Zoho.
• Manage and mentor a skilled CRM development team.

Skills

Zoho CRM expertise

API integrations

Stakeholder management

Deluge Scripting

Analytical skills

Job description

Head of CRM (Software Development) Northampton | Up to £80,000 per annum + 5%-15% annual bonus | 4 days on-site per week

An exciting opportunity has arisen for a Head of CRM to join a leading organisation, taking a pivotal role in shaping and delivering the company's CRM strategy. This is a hands‑on leadership position that blends technical expertise with strategic vision and strong stakeholder collaboration.

Key Responsibilities

• Own and evolve the CRM strategy to align with business goals.
• Lead design, development, and integrations across the Zoho suite (CRM, Creator, Analytics, Flow, Desk, Campaigns, etc.).
• Manage and mentor a skilled CRM development and support team.
• Drive continuous improvement in workflows, automation, and data quality.
• Collaborate with Sales, Marketing, Operations, and other teams to deliver scalable, data‑driven solutions.
• Oversee CRM governance, documentation, and best practices.
• Ensure system reliability, data integrity, and compliance with security standards.

Skills & Experience

• 5+ years' hands‑on experience with Zoho CRM (advanced configuration, automation, and customisation).
• Strong knowledge of the wider Zoho ecosystem and API integrations.
• Proven experience leading CRM or technical teams.
• Skilled in Deluge Scripting and custom app development.
• Excellent communication and stakeholder management skills.
• Analytical, detail‑oriented, and familiar with agile methodologies.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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