Head of Consumer Payments

HSBC; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading banking organization is seeking a Head of Consumer Payments to lead the UK's payment strategies and customer journeys. You will manage product teams, drive inclusivity, and ensure alignment with organizational values. The role offers a hybrid working model and various professional development opportunities. Strong leadership and significant experience in payments management are essential.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Significant expertise in managing large product teams.
• Ability to lead and galvanize stakeholders effectively.
• Exceptional leadership through multiple initiatives.
• Maintain collaborative relations with external organisations.

Responsibilities

• Lead end-to-end customer payment journeys.
• Drive team engagement and align with HSBC's values.
• Develop a high-performing team with a clear vision.
• Foster an inclusive environment reflecting HSBC's brand.

Skills

Expertise in Cards/payments product management

Strategic direction setting

Industry engagement management

Exceptional leadership and project delivery

Relationship management

Flexibility and adaptability under pressure

Job description

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an exceptional payments professional to join our team in the role of Head of Consumer Payments.

The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Additionally, the National Payments Vision sets out an ambitious roadmap to re-establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies.Within this context, the Head of Consumer Payments RBW role is pivotal to UK RBW’s ambitions to truly ‘excel in payments’. You will lead a team to ensure our customer journeys are world‑class, propelling UK RBW to a top 5 ranking in payments NPS.

Key responsibilities of this role include owning end-to-end customer payment journeys (e.g., faster payments, international payments, and card transactions) and building best‑in‑class digital customer experiences. Additionally, the role encompasses broad risk responsibilities, acting as a Business Service Owner for three payment‑related important business services.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Responsibilities

• Provide Strategic Leadership: Embed the UK RBW strategic ambitions and drive team engagement, ensuring alignment with HSBC's culture and values.
• Role Model Leadership Principles: Act as a senior leader, exemplifying leadership principles and promoting the organisation's values transparently.
• Build and Maintain a High‑Performing Team: Develop a team capable of articulating and executing a clear strategic vision, translating it into tangible actions and outcomes.
• Ensure Talent and Succession Planning: Implement robust talent and succession plans to sustain team performance and growth.
• Champion Inclusivity: Foster an inclusive environment that reflects the HSBC brand and supports diverse perspectives.
• Engage with External Organisations: Manage industry relationships and actively engage with external organisations to understand market trends and identify opportunities for improvement.

Qualifications

• Significant expertise in Cards/payments product management. Must be able to lead and manage large product teams ensuring delivery across customer, commercial and conduct scorecards while understanding and meeting customer needs through best‑in‑class journey ownership.
• Ability to set strategic direction for the organisation, galvanizing stakeholders beyond direct line management and delivering effectively across the matrix structure.
• Manage industry engagements to secure favourable outcomes in the payments landscape, while maintaining an excellent understanding of current and future regulatory environments.
• Demonstrate exceptional leadership by delivering multiple initiatives in parallel and building effective networks across business areas, fostering relationships based on mutual trust.
• Establish and maintain collaborative relations with external organisations, presenting complex issues confidently and concisely to diverse stakeholders, including executives and regulators.
• Exhibit flexibility and adaptability under pressure, managing rapidly changing priorities and tasks, while showcasing outstanding relationship management, collaboration, and influencing skills.

This is a hybrid working role with the base location as London, Birmingham, Leeds or Chester.

EEO Statement & Diversity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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