Head of Community

Duolingo; Camden Town; Remote; GBP 70,000 - 100,000; Full time

Job summary

A global education technology company is seeking a Head of Community to lead its community strategy. This role involves developing engagement programs, building relationships, and managing brand reputation to foster growth. The ideal candidate has over 7 years in community management, strong communication skills, and experience in navigating discourse across platforms.

Qualifications

• 7+ years in community management and social engagement.
• Proven ability to build trust with community members.
• Successful online reputation management experience.

Responsibilities

• Define and implement a global community strategy.
• Build thriving communities across various platforms.
• Develop community management strategies and responses.

Skills

Community management

Engagement strategies

Cross-functional collaboration

Data-driven mindset

Excellent communication

Job description

We’re looking for a Head of Community to lead Duolingo's global community strategy. In this role, you’ll nurture, grow, and empower our most passionate learners and fans, shaping how they connect with each other and with our brand‑driven engagement, loyalty, and advocacy. By fostering authentic relationships, launching programs, and bridging learners with internal teams, you’ll strengthen brand love, manage reputation, and transform community into a driver of growth and retention.

Responsibilities

• Define and implement a global community strategy aligned with Duolingo’s brand and business goals.
• Build thriving communities across platforms (Reddit, Discord, etc.) and expand into new spaces.
• Develop community management strategies, responses, and programs (online and offline).
• Establish and track KPIs for sentiment, engagement, growth, and business impact.
• Act as the bridge between learners and internal teams to surface insights, close feedback loops, and inform decision‑making.
• Partner with Product to help shape community and social product features.
• Experience building and leading high‑performing community teams.

Qualifications

• Instincts for tone, voice, and engagement that balance Duolingo’s playful personality with clarity and credibility.
• Proven ability to build trust with moderators, ambassadors, and community members.
• Cross‑functional experience with Product, Customer Support, Communications, and Marketing.
• Deep understanding of internet culture, fan engagement, and emerging community trends.
• A data‑driven mindset, comfortable setting goals and measuring qualitative and quantitative impact.
• Active Duolingo user.

Requirements

• 7+ years in community management and social engagement.
• Success in managing online reputation and navigating discourse.
• Excellent communication skills with an adaptable voice across platforms.
• Strong leadership and cross‑functional experience.

Exceptional Candidates Will Have

• Experience building community functions at fast‑growing consumer tech or entertainment brands.
• Examples of leveraging community insights to drive product innovation or brand campaigns.
• International experience designing programs that scale across cultures.

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact‑based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world‑class minds — while doing work that’s both meaningful and fun. Join our life‑changing mission to develop education for our half a billion (and growing!) learners around the world.