Head of Commercial Performance, BCB

Lloyds Banking Group; Greater London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading banking institution is seeking a Head of Commercial Performance to enhance strategy across Business & Commercial Banking. You'll oversee performance frameworks that drive success in SME and Corporate Banking segments. Key responsibilities include aligning metrics with organizational goals and leading data initiatives through innovative technologies. Ideal candidates should have strong commercial awareness, excel in data-driven decisions, and possess exceptional leadership skills. This role offers a hybrid working model and a competitive benefits package.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience in performance insights that drive customer growth and cost optimization.
• Ability to make data-driven decisions.
• Understanding of data visualization.
• Established track record of building diverse teams.

Responsibilities

• Design and maintain performance systems for various banking segments.
• Align performance metrics with business goals.
• Lead data frameworks using advanced technologies.
• Own executive reporting and dashboards.
• Monitor trends and suggest improvements.

Skills

Commercial Awareness & Critical Thinking

Insight-Led Decision-Making

Data & Analytical Approach

Tech-savvy

Inclusive Leadership

Risk Ownership & Governance

Exceptional Communication Skills

Attention to Detail

Collaborative Partner

Process Improvement Expertise

Tools

Power BI

Excel

Automation tools (Gen-BI)

Job description

End Date

Monday 05 January 2026

Salary Range

£0 - £0

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE:Head of Commercial Performance, BCB

LOCATIONS:Birmingham / Bristol / Edinburgh / Leeds / London

HOURS:Full-Time

WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

We’re looking for aHead of Commercial Performanceto lead strategy and drive excellence acrossBusiness & Commercial Banking (BCB). You’ll design and continually improve the performance framework that enables outstanding sales performance & success inSME,Mid Corporate (MC), andBusiness Banking (BB)segments.

Your work will align BCB scorecards, board-level metrics, Group Finance priorities, and Executive Leadership goals - connecting day-to-day activity with long-term ambition.

As a Senior Leader, you'll lead a team of around80 colleagueswithinCommercial Performance & Enablement (CP&E), shaping how BCB defines, delivers, and communicates its performance story.

You’llown the core lead indicatorsthat guide the BCB operating plan and trading performance, providing a complete, end-to-end view that empowers confident decision-making. Acting as a key link between front-line sales, product, channel, and Finance teams, you’ll champion growth, operational effectiveness, and data-driven insight.

You’ll also lead the development offuture-ready data capabilities, using innovative technologies such asGenerative Business Intelligence (Gen BI)to deliver intuitive, accessible insights that strengthen strategic decisions. By combining strategic leadership with advanced data capabilities, you’ll play a pivotal role in shaping the future of BCB performance!

Key Accountabilities

• Design and maintain the performance system for SME, MC, and BB segments.

• Align scorecards and metrics with organisational priorities.

• Lead data and insight frameworks using tools and emerging tech including automation.

• Own executive reporting, dashboards, and management information.

• Monitor performance trends and lead interventions.

• Drive collaboration across Coverage, Finance, Product, and Operations.

• Champion process improvement and contribute to strategic programmes.

• Lead the Performance Support Team for SME Coverage and onboarding projects.

What You’ll Need

Your application will have demonstrable experience of the following:

• Commercial Awareness & Critical Thinking– Connect performance insights to customer growth productivity and cost optimisation

• Insight-Led Decision-Making:Skilled in using data to shape decisions, asking the right questions to help leaders understand the drivers behind performance.

• Data & Analytical Approach– Understand the journey from source data to visualisation and insight.

• Tech-savvy– Confident with Power BI, Excel, and automation tools (Gen-BI)

• Inclusive Leadership– Build high-performing, diverse teams and develop talent.

• Risk Ownership& Governance–Strong ownership of risk and controls, ensuring reporting accuracy and compliance.

• Exceptional CommunicationSkills– Simplify complexity for different audiences.

• Attention to Detail– Deliver high quality accurate outputs for executive review.

• Collaborative Partner:Skilled at building relationships across various business units and teams across the Group

• Process Improvement Expertise– Use digital tools for process mapping and transformation to enhance efficiency and customer experience.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.Join us and grow with purpose.?

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.