Head of Commercial & Operations

Nottingham Playhouse Trust Ltd; Nottingham; On-site; GBP 40,000 - 42,000; Full time

Job summary

A leading arts organization in Nottingham seeks a Head of Commercial & Operations to drive revenue and enhance visitor experience. You will create and implement commercial strategies while overseeing building operations and compliance. Ideal candidates should have a strategic background in business development, strong leadership, and financial management skills. This role offers a salary between £40,000 and £42,000, dependent on experience, and aims to foster diversity in the workplace.

Qualifications

• Proven experience in a leadership role managing commercial and operational functions.
• Track record of developing and executing new business ventures.
• Experience in budget oversight and financial reporting.

Responsibilities

• Develop and execute a commercial strategy to maximize revenue.
• Drive the creation of value-added events and experiences.
• Oversee building operations, maintenance, and health & safety.
• Manage P&L responsibilities and budget oversight.

Skills

Entrepreneurial thinking

Commercial strategy development

Event management

Financial management

Exceptional communication

Job description

Head of Commercial & Operations

At Nottingham Playhouse, we’re embarking on an exciting new chapter, and we’re looking for a bold, entrepreneurial leader to drive our commercial and operational strategies forward. As the Head of Commercial & Operations, you will report directly to the Chief Operating Officer and will be the driving force behind our efforts to maximise income, enhance the visitor experience, and take our operational and commercial activities to new heights.

Purpose of the Role

In this new role, you will have the opportunity to shape the future of the Playhouse by integrating and driving the growth of our commercial, operational, and customer-focused activities. You will lead the development and implementation of initiatives to increase visitor spend, revenue generation from venue hires, events, music programming, and conferences, all while ensuring seamless operational delivery.

Working closely with the Chief Operating Officer, your entrepreneurial mindset will be key in identifying new business opportunities and commercial revenue streams. From developing value-added events and hospitality offerings to forging new partnerships, you’ll have the ability to think creatively and act decisively to expand the Playhouse’s reach and profitability. Your leadership will also encompass overseeing building operations, health & safety, and ensuring compliance with statutory requirements.

About You

We are looking for an entrepreneurial, dynamic, and strategic senior leader with a proven track record in both commercial growth and operational excellence. You will be dedicated to pushing the boundaries of what’s possible, constantly seeking innovative ways to grow income and optimise operations. Your ability to identify and capitalise on new opportunities will be crucial to the success of this role.

You’ll have a strong commercial and operational background, ideally within a theatre, venue, or similarly complex environment, and you’ll be adept at managing diverse teams to deliver exceptional results. With a collaborative approach to leadership, you’ll inspire your teams and build strong relationships with internal and external stakeholders. You’ll have a passion for creating new business ventures, driving change, and leading by example to deliver tangible results.

What You Will Do

• Develop and execute a commercial strategy to identify and capitalise on new business opportunities, maximising revenue from venue hires, events, hospitality, and other commercial activities.
• Drive the creation and execution of value-added events and experiences, including corporate, community, and creative events, working closely with colleagues to ensure alignment with both cultural and business objectives.
• Take a proactive approach to generating new income streams, devising unique events, and identifying creative ways to maximise use of our venue and hospitality spaces.
• Oversee building operations, maintenance, and health & safety, ensuring all activities meet statutory requirements and run smoothly.
• Lead efforts to continually improve the customer journey, delivering exceptional service at every touchpoint and exceeding visitor expectations.
• Build strong relationships with internal teams and external partners, using your exceptional communication skills to influence and inspire others towards shared goals.
• Manage P&L responsibilities, including budget oversight and financial reporting, ensuring that all activities contribute to the financial success of the organisation.
• Proactively manage change, working with your team to implement new initiatives that will drive growth and success in all commercial and operational areas.

What You Will Bring

• Proven experience in a leadership role, overseeing both commercial and operational functions, ideally within a complex venue, arts, or hospitality environment.
• A track record of entrepreneurial thinking and action, identifying, developing, and executing new business ventures that drive growth and profitability.
• Extensive experience in commercial strategy development, event management, and revenue generation.
• Strong financial management skills, including budget oversight, P&L responsibility, and financial forecasting.
• A customer-first attitude with a passion for delivering exceptional service and enhancing the visitor experience.
• A collaborative leadership style with the ability to inspire, motivate, and lead diverse teams.
• Experience managing complex building operations, health & safety, and compliance with statutory regulations.
• Exceptional communication and negotiation skills, with the ability to build and nurture relationships at all levels.

Apply Now

For more information about the role and working at Nottingham Playhouse, please download the Job Pack.

Application closing date: Sunday 04th January 2026 (end of day)

Interviews: W/C 12th January 2026 (may be subject to change)

Diversity and Inclusion

Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action for equal opportunities through the recruitment process.

Contract: Permanent, full-time | Location: Nottingham, UK | Salary: £40,000 - £42,000 per year depending on experience.