Head of Commercial - Europe

Intercontinental Hotels Group; Windsor; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading hospitality organization is seeking a Head of Commercial for Europe to elevate performance across its Business Units. This role will drive revenue strategies, enhance collaboration, and lead a high-performing commercial team. Candidates should have significant commercial expertise within branded hospitality, a strong track record of revenue generation, and exceptional leadership skills. The position is based in Windsor with a flexible hybrid working model, requiring occasional travel across Europe.

Qualifications

• Proven experience in branded hospitality roles, preferably multi-branded.
• Success in driving revenue across Sales, Marketing, and Revenue channels.
• Strong leadership skills with senior commercial teams.

Responsibilities

• Drive in-year performance with BU Directors of Commercial.
• Establish a unified commercial approach across the Division.
• Collaborate with heads of Revenue, Sales, and Marketing.

Skills

Commercial expertise

Revenue performance

Leadership across teams

Influencing stakeholders

Managing multi-market projects

Job description

Are you a purpose-driven commercial leader ready to make a continent-wide impact? We're seeking a dynamic Head of Commercial - Europe in this newly created role, to elevate performance across our European Business Units, empower high-performing teams, and shape the strategic direction of one of the world's most iconic hospitality portfolios.

What You'll Lead: Tactical Leadership That Delivers Results

• Roll up your sleeves and partner closely with BU Directors of Commercial (DOCs) to drive in-year performance - ToRE, RGI, RevPAR, Enterprise Metrics and more.
• You'll identify priorities, troubleshoot performance challenges, and strengthen franchisee engagement to unlock revenue growth across Europe.
• Create a Unified, Scalable Commercial Framework
• Establish a unified, high-performing commercial approach across the Division by championing leadership that drives efficiency and consistency.
• You'll design and embed best-practice approaches to hotel prioritisation, franchisee communications, ways of working, analytics, tools, training, and talent development - setting the gold standard for European commercial operations.
• Drive Strategic Alignment & Collaboration
• Serve as a key interface with functional teams across the Division and Global organisation to align plans with divisional priorities.
• Effectively collaborate with the Heads of Revenue, Sales, and Marketing to steer tactical investment decisions that maximise returns and fuel performance across the region.
• Influence the Future of the Business
• Provide thought leadership into major strategic initiatives to underpin current and future commercial performance.
• You'll help craft the multi-year commercial strategy that positions the division for long-term success across Europe.
• Champion Talent & Leadership Development
• Lead and inspire the current Commercial team, cultivating a cohesive team environment that encourages collaboration, shared best practices, and collective achievement.
• Build and nurture Europe's commercial leadership pipeline.
• You'll identify rising stars, develop senior leaders, partner with HR on targeted leadership programmes, and shape a thriving in-market commercial community.

Qualifications

• Demonstrated and substantial commercial expertise gained within or working with branded (ideally, multi-branded) hospitality organisations.
• A track record of success in driving revenue performance across the full commercial spectrum; Sales, Marketing, Revenue, Distribution and Channels.
• Demonstrated leadership of senior commercial teams, with experience building alignment, strengthening collaboration, and promoting consistency across multiple markets and cultural contexts.
• A strong influencing track record within matrix organisations, collaborating, influencing and uniting Divisional, Regional (EMEAA), and Global stakeholders around current and future commercial priorities.
• Expertise leading complex, multi-market strategic projects in a franchise environment.

Location and Travel

The role is based in Windsor with a 3/2 hybrid working model and requires the flexibility to travel up to 30% as needed.