Head of Collections & Financial Support (Hybrid)

OSB Group; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent mortgage lender in the UK is seeking a leader for their Collections team. The role involves guiding a team to ensure effective management of Collections and Recovery processes, with an emphasis on achieving good outcomes for customers in financial distress. Candidates should have significant experience in Collections, with prior line management exposure preferred. The position offers a competitive salary starting from £37,000 plus a range of benefits including bonus opportunities.

Benefits

Discretionary annual bonus up to 15%

28 days annual leave plus bank holidays

Contributory pension (8% employer, 5% employee)

Life Assurance (4x salary)

Access to Private Medical Insurance

Generous Maternity & Adoption Leave

Hybrid working options

Employee Perk Portals

Qualifications

• Proven experience in managing a Collections team effectively.
• Ability to positively impact team performance and customer outcomes.

Responsibilities

• Lead the team and manage operational risks efficiently.
• Provide leadership and motivation to meet performance targets.
• Report key performance issues and recommend improvements.
• Support new projects by considering Collections requirements.
• Ensure compliance with policies and Customer Journey strategy.
• Assist in complaint resolution and manage escalated calls.
• Make decisions regarding Litigation and Repossession.

Skills

End to end Collections experience

Line Management in a Collections environment

Knowledge of professional negligence

Tech aspects of arrears litigation

Job description

A prominent mortgage lender in the UK is seeking a leader for their Collections team. The role involves guiding a team to ensure effective management of Collections and Recovery processes, with an emphasis on achieving good outcomes for customers in financial distress. Candidates should have significant experience in Collections, with prior line management exposure preferred. The position offers a competitive salary starting from £37,000 plus a range of benefits including bonus opportunities.