Head of Client Success & Operations

Private Equity Insights IVS; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading investment community company in London is seeking a Customer Account Manager to shape their client success strategy. This role involves managing a high-performing team, ensuring client satisfaction, and growing the business in a fast-paced environment. The ideal candidate will have significant leadership experience and a passion for coaching and mentoring teams, with opportunities for career growth and competitive compensation.

Benefits

Market-competitive compensation

Unlimited growth potential

Travel opportunities

Diverse working atmosphere

Qualifications

• 5+ years of leadership experience in a fast-paced environment.
• Experience in client success and operations, ideally in high growth.
• Proven track record of scaling functions and driving revenue growth.

Responsibilities

• Manage and mentor the client success team.
• Ensure onboarding and delivery processes for clients.
• Create a product-led user journey.

Skills

Leadership

Project management

Analytical skills

Customer focus

Job description

A leading investment community company in London is seeking a Customer Account Manager to shape their client success strategy. This role involves managing a high-performing team, ensuring client satisfaction, and growing the business in a fast-paced environment. The ideal candidate will have significant leadership experience and a passion for coaching and mentoring teams, with opportunities for career growth and competitive compensation.