Head of Client Services

Foodhub; United Kingdom; Hybrid; GBP 125,000; Full time

Job summary

A global hospitality technology company is seeking a Head of Client Services to lead their EPOS support operations across multiple international markets. This role requires over 10 years of senior leadership experience in hospitality technology, strong expertise in EPOS systems, and readiness for extensive international travel. Responsibilities include defining account management strategies and ensuring client services align with hospitality needs. This position offers a high-impact leadership opportunity in a growing global business.

Benefits

33 days annual leave

Option to purchase additional leave days

High-impact leadership role

Qualifications

• 10+ years of senior leadership experience in hospitality technology.
• Experience managing field-based client services teams for EPOS support.
• Hands-on understanding of restaurant/takeaway EPOS environments.

Responsibilities

• Lead EPOS client services operations in multiple international markets.
• Build relationships with restaurant partners for effective EPOS-driven support.
• Define account management strategies for client engagement.

Skills

Leadership in hospitality technology

EPOS system expertise

Client engagement

Stakeholder management

International travel readiness

Tools

EPOS systems

Hospitality technology

Job description

Reports to:

Chief Operating Officer (COO)

Salary:

£125,000+ (plus standard benefits, no bonus or equity)

Employment Type:

Full-time

About Foodhub

Foodhub is a global technology platform serving the hospitality sector, providing EPOS, ordering, and digital solutions to restaurants and takeaway businesses worldwide. Our success is built on deep operational understanding of hospitality environments and strong, locally delivered client services.

As Foodhub continues to scale internationally, we are strengthening our in-country client services and EPOS support operations to ensure our partners receive hands‑on, commercially effective support aligned to real hospitality operating conditions.

About the Role

We are seeking a senior Head of Client Services to lead Foodhub’s global, in-country client services function, with a core focus on EPOS‑supported hospitality operations.

This is not a contact centre or desk‑based support role. It is a highly operational, outward‑facing leadership position, working closely with field agents, account teams, and restaurant partners using EPOS systems daily across multiple international markets.

You will be responsible for defining how EPOS‑led client services are delivered at a country and regional level, ensuring teams operate effectively during hospitality trading hours, and that client engagement drives retention, performance, and long‑term value.

The role involves extensive international travel and requires deep, hands‑on EPOS experience within hospitality environments.

Key Responsibilities

Global Client Services & EPOS Operations

• Lead and oversee in‑country client services operations supporting EPOS deployments across multiple international markets
• Spend significant time on the ground with EPOS field agents and hospitality clients, understanding real‑world operational challenges
• Define and continuously evolve Foodhub’s EPOS client services and account engagement model by market

Hospitality‑Focused Client Engagement

• Act as a senior point of contact for key restaurant and takeaway partners using Foodhub’s EPOS and ordering platforms
• Ensure client services align with hospitality operating realities, including evenings, weekends, and peak trading periods
• Build trusted relationships with operators, grounded in a strong understanding of EPOS‑driven workflows and service requirements

Account Management & Performance

• Define account management strategies, KPIs, and operating rhythms for EPOS‑focused client services teams
• Drive retention, engagement, and performance through proactive, field‑led EPOS support and account management
• Partner closely with commercial teams to align EPOS client services with revenue and growth objectives

People, Process & Scale

• Build, lead, and develop regional and field‑based EPOS client services leadership teams
• Standardise EPOS service best practices while allowing for local market nuance
• Use operational data and insight from EPOS environments to drive continuous improvement across markets

Cross‑Functional Collaboration

• Work closely with Product and Engineering teams to feed real‑world EPOS client insight into product roadmap and service improvements
• Act as a trusted operational advisor to the COO and senior leadership team on EPOS client performance and service delivery

Experience & Background Required (Non‑Negotiable)

• 10+ years’ senior leadership experience within hospitality technology, with direct responsibility for EPOS‑supported operations
• Proven experience leading field‑based or in‑country client services teams supporting EPOS systems
• Strong, hands‑on understanding of restaurant / takeaway EPOS environments and trading hours
• Demonstrated experience defining and scaling EPOS account management or client services models
• Comfortable with extensive international travel as a core part of the role
• Commercially minded operator with strong stakeholder credibility in hospitality and EPOS contexts

Candidates without direct EPOS experience in hospitality environments will not be considered.

• 33 days annual leave per year (including public holidays)
• Option to purchase up to 5 additional annual leave days
• UK‑based role with extensive international exposure
• High‑impact leadership role within a global EPOS‑led hospitality technology business