Head of Client Relations, Pension Administration

Gallagher; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading benefit services provider in the UK is seeking a Head of Client Relations. You will lead a team to deliver exceptional pension scheme administration services and drive innovation. Ideal candidates will have extensive experience in pension administration and team management. This position offers flexibility with remote working options and requires occasional travel to various UK offices.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme with employer contributions

Life insurance coverage up to 10x salary

Income protection options

Health cash plan or private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Access to discounted voucher portal

Qualifications

• Proven track record in leading and developing high-performing teams.
• Experience in pension scheme administration, ideally within a TPA environment.
• Deep understanding of DB scheme administration and associated infrastructure.
• Skilful navigation of system development, onboarding, and project delivery.
• Strategic and commercial approach to accelerate business growth.
• Bring fresh ideas and perspectives to improve our services.

Responsibilities

• Lead and empower a team of 9 client executives to achieve outstanding outcomes.
• Cultivate connections with internal teams and external partners.
• Take ownership of creative product development tailored to client needs.
• Lead campaigns that captivate the audience and drive success.

Skills

Team Management

Pension Scheme Expertise

Technical Foresight

Strategic Vision

Business Savvy

Innovative Problem Solver

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organisations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services. This outstanding opportunity allows you to lead and encourage a dedicated team, undertake a critical role in our Pension administration leadership collective to ensure consistent, top quality operational performance and to drive innovation in our product offerings, and lead campaigns that resonate with our clients. Your leadership will craft the future of our client services; ensuring we remain at the innovative edge of the industry.

We are open to considering individuals based anywhere in the UK, and can be flexible with hybrid/remote working. However, in this position, travel to our offices in Bristol, London, Manchester, Edinburgh and Ipswich - as well as to client sites - will be as required.

How you’ll make an impact

We will be looking to you to demonstrate your leadership experience by guiding and empowering the client services team of 9 client executives to achieve outstanding outcomes across the diverse range of organisations that we support. You will also be engaging collaboratively by cultivating connections with internal teams and external partners, including clients and pension providers.

Moreover, in this position, we are looking to you to take ownership of creative product development by crafting solutions tailored to meet client needs, whilst retaining responsibility for a client portfolio yourself and retaining a focus of commerciality and strategic oversight.

Leading innovative campaigns that captivate our audience and drive success will furthermore be a key aspect to this position.

About You

To be successful in this role, you should have:

• Confirmed Team Management: A proven track record in leading and developing high-performing teams.
• Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment.
• Technical Foresight: Shows a deep understanding of DB scheme administration and associated infrastructure.
• Strategic Vision: Skilful navigation of system development, onboarding, and project delivery.
• Business Savvy: A strategic and commercial approach to accelerate business growth.
• Innovative Problem Solver: Bring fresh ideas and perspectives to improve our services.

Why You’ll Love Working With Us

• Leadership Impact: Step into this newly-created role on our administration leadership team, where your voice will craft our path to continued success as a team and organization.
• Dynamic Environment: Work with a broad range of administration solutions to drive efficiency and quality.
• Collaborative Culture: Cultivate positive connections across teams, advocating for resources and accountability to achieve shared goals.
• Professional Growth: Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department.
• Impactful Contribution: Play a crucial role in moulding the future of pension scheme administration.
• Career Advancement: Grow your career with a company dedicated to your professional development.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.