Head of Claims (Operations)

NHS; United Kingdom; Hybrid; GBP 74,000 - 86,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Head of Claims to lead the operational management of claims services. This role requires extensive experience in personal injury or clinical negligence claims, strong leadership abilities, and excellent communication skills. The successful candidate will work in a hybrid model, supported by a competitive salary and numerous professional benefits.

Benefits

Competitive salary

NHS Pension Scheme

Career progression opportunities

Flexible working arrangements

Employee Assistance Programme

Eye care vouchers

Health service discounts

Qualifications

• Thorough understanding of claims management within a healthcare context.
• Extensive experience managing complex personal injury and clinical negligence claims.
• Ability to lead large‑scale operations and drive performance.

Responsibilities

• Provide operational and strategic leadership to claims management teams.
• Lead transformational change across the Claims Service.
• Identify opportunities for service improvement and innovation.

Skills

Claims management experience

Leadership

Communication skills

Analytical capabilities

Emotional intelligence

Job description

Head of Claims (Operations)

Job Summary

In this key leadership role you will have operational responsibility for all Claims management service teams nationwide. You will be accountable for delivering operational performance targets aligned with NHS Resolutions strategy, supporting the development and implementation of initiatives that generate new business opportunities and drive service innovation.

You will be a strategic and operational leader who excels at leading large‑scale operations, driving performance, and delivering results in a complex and evolving environment. A background in handling personal injury and/or clinical negligence claims is essential; legal or insurance credentials are welcomed but not required.

Responsibilities (What You’ll Be Doing)

• Provide operational and strategic leadership to the Claims management teams and support functions, ensuring delivery of key performance objectives.
• Lead and embed transformational change across the Claims Service.
• Engage with senior internal and external stakeholders on high‑profile matters requiring discretion and diplomacy.
• Identify opportunities for service improvement and innovation, driving continuous enhancement of claims processes.
• Oversee budgetary planning and contribute to financial strategy and resource allocation.

Qualifications (What You’ll Bring)

• Thorough understanding of claims management within a healthcare context, including NHS culture and relevant legislation.
• Extensive experience managing complex and high‑value personal injury and/or clinical negligence claims, including litigation.
• Experience communicating with healthcare providers and unrepresented claimants, often challenging decisions.
• Proven ability to lead large‑scale operations, drive performance and deliver results in a complex environment.
• Capability to plan and execute operational improvement and change initiatives.
• Excellent communication skills with the credibility and presence to influence at all levels of the organisation.
• Strong analytical and decision‑making capabilities.
• High emotional intelligence, resilience under pressure, and a commitment to ongoing professional development.

Benefits

• Competitive salary of £74,290 to £85,601 a year (Band 8c).
• Access to the NHS Pension Scheme and a minimum of 27 days annual leave.
• Opportunities for career progression and professional development.
• A collaborative and forward‑thinking work environment.
• Progressive approach to data‑driven strategy and innovation.
• Strong commitment to diversity, equality, and inclusion.
• Flexible working arrangements to support work‑life balance.

Additional Benefits

• 24/7 Employee Assistance Programme (Health Assured).
• Eye care vouchers (Specsavers).
• NHS and health service discounts.
• Blue Light Card for emergency services and NHS staff.
• Cycle to Work scheme.
• Season ticket loan scheme.

Location & Working Pattern

Hybrid: Leeds and London offices (working from home or remotely as required).

Full‑time with flexible working arrangements.

Contract

Permanent

Closing Date

17 November 2025 at 23:59pm

Contact

Richard Colwell, Resourcing Manager – [e-mail]

Jane Austen, Resourcing Advisor – [e-mail]

You must have the right to live and work in the UK. NHS Resolution does not support visa sponsorship.