Head of Claims Operations

AIG; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global insurance firm is seeking a Head of Claims Operations in Greater London. In this pivotal role, you will oversee the operational performance of the Claims Team and manage its members to improve standards and comply with market regulations. The ideal candidate has extensive experience in the Lloyd's insurance market, exceptional leadership skills, and strong analytical capabilities. Join a company committed to professional development and fostering an inclusive culture that values diverse talents and perspectives.

Benefits

Total Rewards Program

Continuous learning and development

Flexible work arrangements

Qualifications

• Proven experience in a leadership role within Claims Operations.
• Significant experience in the Lloyd’s insurance market.
• Strong operational and change management skills.

Responsibilities

• Oversee the operational performance of the Claims Team.
• Manage the Claims Operations team and their development.
• Deliver reports and analytics to senior committees.
• Act as project sponsor on key claims initiatives.
• Lead strategic reviews to improve claims management processes.
• Engage with Lloyd's and the LMA on claims-related initiatives.
• Oversee outsourced service providers and ensure compliance.

Skills

Leadership in Claims Operations

Understanding of Lloyd's insurance market

Change management

Excellent communication

Financial acumen

Job description

At Talbot Underwriting, we are reimagining the way we help customers to manage risk. Join us as the Head of Claims Operations to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Talbot

With offices in the U.S., London and Asia Pacific, Talbot is the managing agent of Syndicate 1183 at Lloyd’s. Syndicate 1183 underwrites a number of classes of business including war and terrorism, energy, marine, financial lines, cyber, transport, political risk, crisis management, kidnap & ransom, contingency, property and treaty reinsurance.

Through its expert team of underwriters and a balanced, geographically-diverse portfolio of business, Talbot has earned a reputation as an industry-leading insurance and reinsurance specialist.

How you will create an impact

• Management of the oversight and operational performance of the Claims Team including design and adherence to SLA’s / KPI’s, design and monitoring of key controls, managing and remediation of exceptions and working with the Claims Leadership team and the wider organisation to ensure Claims Operational excellence.
• Line management of the Claims Operations team including recommendations for re-design of function where appropriate to ensure development of enhanced standards across the wider claims function
• Deliver Executive Level reporting and analytics to senior committees on which to take action which support both top line and bottom line performance.
• Representation at monthly / quarterly committees as appropriate to include acting as project sponsor on key claims business change initiatives, including, but not limited to; Consumer Duty, Operational Resilience, Business Continuity; Faster Claims Payments
• Leading the strategic review and improvement of claims management processes to deliver appropriate customer outcomes, ensuring adherence to Consumer Duty and Lloyd’s Principles for Doing Business.
• Acting as the key stakeholder with Lloyd's and the LMA to ensure appropriate business engagement and representation on all market claims related initiatives .
• Overseeing outsourced service providers, including third party experts and delegated authorities ensuring that appropriate controls and documentation are in place.
• Manage all first line Claims requirements to include but not limited to SOX, Lloyd’s, FCA / PRA / internal / external regulatory and control environment

What you’ll need to succeed

• Proven experience in a Claims Operations leadership role, including experience of team management in a constantly changing and fast paced environment.
• Significant experience in the Lloyd’s insurance market including relevant IT systems and processes.
• Strong operational skills, including both business process and systems.
• Strong change management skill set including experience as either a project sponsor or Claims SME
• Excellent communication skills, with the ability to influence stakeholders across all levels, including senior management.
• Strong familiarity with Lloyds Principles for Doing Business
• Familiarity of Lloyds Insurance Company (Europe) requirements
• Strong financial acumen and intuition, with the ability to handle large and complex issues / data.

Ready to take your career to the next level? We would love to hear from you.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area: CL - Claims

Talbot Underwriting Services Ltd (TS1)