Head of Channel Sales, Activation, Devices and Services

Google Inc.; City Of London; On-site; GBP 95,000 - 120,000; Full time

Job summary

A leading global technology company in London is seeking a Head of Channel Sales to drive sales and customer experience across various retail channels. This role requires at least 10 years of sales or retail management experience and a strong ability to lead teams, cultivate C-Level relationships, and implement strategic initiatives. The candidate will work on high-profile retail projects and ensure alignment with regional business goals.

Qualifications

• 10 years of sales or retail management experience.
• Experience in building retail strategies.
• Thought-leadership experience in technology companies.

Responsibilities

• Lead and coach the regional team to maximize sales.
• Implement omnichannel strategies aligned with business goals.
• Cultivate C-Level relationships with retail partners.
• Drive OKRs to meet Google and Retailer objectives.
• Manage quarterly and annual budgets and vendor performance.

Skills

Sales management

Customer experience

Negotiation skills

Relationship building

Education

Bachelor's degree or equivalent

Job description

Head of Channel Sales, Activation, Devices and Services

corporate_fare Google place London, UK

Apply

• Bachelor's degree or equivalent practical experience.
• 10 years of sales or retail management, and customer experience with carrier and retail environment.
• Experience in building retail strategies and overseeing their execution.

Preferred qualifications:

• Experience as a thought-leader at Google or global technology company in business development, partnerships, product management, general management, or sales.
• Ability to understand, navigate, co-ordinate, and drive consensus amongst multiple Google business units for external partnerships.
• Excellent executive relationship building and negotiation skills.

About the job

As a part of the Channel Sales and Activations (CSA) team, you will drive sellout across third-party retail and supporting channels (e.g., physical retail, call centers, in-direct business) by fostering a unified and seamless customer experience across all possible touchpoints of the consumer journey. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers… and we have fun doing it.

Responsibilities

• Lead and coach the regional CSA team to maximize Google device and service sellout through day-to-day activity management, regional training oversight and advocacy initiatives.
• Design and implement data-driven omnichannel strategies aligned with regional business goals and OPEX guardrails, while managing high-profile retail projects with cross-functional stakeholders to enhance customer experience across multiple channels and geographies.
• Cultivate C-Level operational and commercial relationships with key retail partners throughout the EMEA region.
• Drive Objectives and Key Results (OKRs) across product areas to ensure key goals are met in line with Google and Retailer objectives.
• Manage timely and accurate delivery of quarterly and annual budgets, ensuring under/over spend is flagged and appropriately allocated while managing third-party vendor performance.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

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