Head of Change Delivery Europe

QBE; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading insurance company is looking for a Head of Change Delivery in London to drive technology change across European Markets. This strategic role will involve overseeing a team of managers to implement best practices in program management and ensure alignment with business strategy. The ideal candidate has significant experience in the insurance industry, manages complex programs, and influences at the executive level. Benefits include flexible working, generous vacation, and comprehensive medical coverage.

Benefits

30 days holiday

Flexible working options

10% pension contribution

Private medical insurance

Family-friendly policies

Remote work abroad

Cycle-to-Work benefit

Qualifications

• Significant experience in the Insurance industry focusing on Retail, Commercial, and E‑Trade Insurance.
• Experience influencing at C‑Suite level.
• Experience managing complex programs and portfolios.
• Extensive experience in business transformation programs.
• Progressive experience in program management and change leadership.
• Experience leading large teams and project management resources.
• Right to work in the UK is required; sponsorship may be considered.

Responsibilities

• Shape and deliver technology change roadmap across European Markets.
• Lead a team of Program and Project Managers.
• Oversee planning, governance, resource and budget management.
• Act as a partner to Business Sponsors for technology roadmap.
• Contribute to project management best practices.
• Monitor and analyze project performance metrics.
• Identify and mitigate risks across programs.

Skills

Business Transformation

Client Counseling

Coaching for success

Critical Thinking

Influencing

Intentional collaboration

Managing performance

Navigating ambiguity

Performance Management (PM)

Risk Management

Sound Judgment

Stakeholder Management

Strategic Planning

Succession Planning

Waterfall Model

Job description

Position: Head of Change Delivery – Europe

Location: London, UK

Time Type: Full time | Worker Type: Employee | Employment Type: Permanent (Hybrid)

The Opportunity

QBE is seeking a strategic and delivery-focused leader to play a leading role in our 5-year Modernisation Programme looking to transform our technology and business operations. The role will join our Technology Services function as Head of Change and will be responsible for shaping and delivering the technology change roadmap across our European Markets Business Units, championing innovation and scalability, and embedding a culture of continuous improvement.

• Shaping and delivering the technology change roadmap across our European Markets Business Units (aligning technology with business strategy to support our ambitious growth targets).
• Championing innovation and scalability, embedding a culture of continuous improvement with a strong focus on technology trends.
• Lead a team of Programme Managers, Project Managers and Business Analysts overseeing planning, governance, resource and budget management, ensuring alignment with our delivery standards.
• Act as a valued partner to our Business Sponsors, translating business strategy into a deliverable technology roadmap.
• Contribute to the implementation of project management best practices and oversee project portfolios for transparency and successful execution.
• Manage budgeted resources by forecasting needs, accounting for expenses and achieving fiscal responsibility.
• Collaborate with internal stakeholders to identify and resolve obstacles impacting projects and programs.
• Develop effective program plans by scoping, budgeting and establishing delivery timelines and milestones.
• Monitor project performance metrics to ensure accurate analysis and alignment with business outcomes.
• Proactively identify and mitigate risks, issues and concerns across programs.
• Grow the business acumen of staff supporting specific business areas and allocate resources effectively.
• Foster a performance enhancement culture through coaching, mentoring and developing employees.

About you

• Significant experience in the Insurance industry in Retail, Commercial and E‑Trade Insurance.
• Experience influencing at C‑Suite level.
• Experience managing, prioritising and scheduling large complex programs and portfolios.
• Extensive experience in the successful implementation of large‑scale business transformation programs and projects.
• Significant progressive experience in program management, business analytics, business transformation and change leadership.
• Experience leading best practice improvements.
• Experience in demand management processes, planning and allocating resources.
• Experience leading large teams and growing professional project management resources.
• Having the right to work in the UK is a requirement for this role; QBE may consider sponsorship at its discretion.

Key Skills

• Business Transformation
• Client Counseling
• Coaching for success
• Critical Thinking
• Influencing
• Intentional collaboration
• Managing performance
• Navigating ambiguity
• Performance Management (PM)
• Risk Management
• Sound Judgment
• Stakeholder Management
• Strategic Planning
• Succession Planning
• Waterfall Model

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – part‑time, job share, compressed hours.
• Pension – 10% employer contribution.
• Private medical insurance for you and your family.
• Family‑friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short‑term remote work abroad – up to 20 days per year.
• Sustainable investing – pension strategy aims at net‑zero goal.
• Cycle‑to‑Work benefit – up to £5000 value for bike and accessories.

Inclusion of Diversity

We are committed to building a diverse workforce that reflects the communities we operate in and support partnerships with organisations such as Stonewall, Working Families, Women in Finance Charter, UN Women Empowerment Principles and Race at Work charter.

Accessibility

We support candidates to achieve their best during the recruitment process. Please let us know if you require any accommodations.

Application Information

Application Close Date: 30/10/2025 11:59 PM

To submit your application, click the “Apply” button and follow the step‑by‑step process. A member of our friendly Talent Acquisition team will contact you if you meet the requirements.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.