Head of Care

YMCA Together; Liverpool; On-site; GBP 38,000 - 45,000; Full time

Job summary

A community care organization in Liverpool seeks a Head of Care to manage operational services for individuals experiencing homelessness. The role requires strong leadership within a supportive environment, ensuring compliance with care regulations, and developing pathways for individuals with various needs. Ideal candidates should have proven experience in care services and a commitment to community values.

Benefits

Opportunities for professional growth

Training for personal development

Qualifications

• Experience in care services and safeguarding.
• Experience working with adults with care and support needs.
• Experience managing compliance against KPIs.

Responsibilities

• Manage the operational effectiveness of the Care Service.
• Ensure high-quality services that meet CQC standards.
• Provide leadership and support to frontline teams.

Skills

Leadership skills

Interpersonal skills

Communication skills

Creative thinking

Administrative skills

Problem-solving techniques

Computer literacy in Microsoft Office

Supervision skills

Ability to support staff teams

Education

Management qualification

Health qualification

Job description

Head of Care

Location: Liverpool with travel across the North West as the role develops

Salary: £45,000

Hours: 37.5 hours

Job Type: Permanent

Shortlisting: 1st December

Interviews: 11th December

Why this role would be great for you

If you’ve worked in the care sector or the homelessness sector and are a caring and bold leader we’d love to hear from you. We’re looking for someone with loads of empathy, kindness and understanding of the people we work alongside, great leadership skills and a solid understanding of CQC regulations.

What your week may look like

• Responsible for the effective operational management of our Care Service (Hestia House) and the growth and development of Care Pathways for people experiencing homelessness alongside a care need.
• Line manage the Service Managers at allocated sites and provide day to day support, management, and leadership within the organisation.
• Overall responsibility for ensuring high quality services are delivered which meet CQC and all other relevant regulations and standards; audits, checks and balances will be part of your week.
• Registered Manager of regulated care services (for CQC purposes), reporting to the Director of Specialist Services.
• Spend time with the people we support and our frontline teams providing visible and effective leadership.

What can we offer you

Working with YMCA Together comes with a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.

For a full list of benefits see here: Careers Page | YMCA Together

The skills we are looking for

EXPERIENCE

• Experience of working in care services
• Experience of safeguarding
• Experience of working with adults with care and support/mental health needs
• Experience of working with people who use drugs and alcohol
• Proven track record of successful development of schemes and projects
• Experience of managing compliance against KPI’s

KNOWLEDGE

• Specific knowledge of project management
• Specific knowledge of CQC standards
• Knowledge of problem‑solving techniques and decision‑making practices.
• Knowledge of interpreting information, data and research

SKILLS

• Ability to support and develop services
• Ability to support and develop staff teams
• Creative thinking
• Excellent interpersonal skills with a broad range of people
• Highly effective communication
• Administration skills
• Computer literate in Microsoft Office
• Confident in delivering presentations
• Ability to develop best practice networks in caring for people who experience homelessness.
• Ability to generate trust and credibility when working in a team and be reliable, approachable and discreet
• Commitment to personal development and self‑reflection
• Supervision skills both on a one to one and in a group
• Credible
• Trustworthy and reliable
• Ability to work within and have commitment to YMCA Together ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
• Energetic, dynamic and self‑motivated.

What is a nice to have

• Management qualification
• Health qualification
• Experience of working within the field of homeless services
• Experience of working in the charitable sector
• Knowledge of current housing and health policies including the Care Act
• Knowledge of housing law, employment law, planning law, health and safety legislation and charity law
• Knowledge of mental health policy and Mental Health Act / Mental Capacity Act
• Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.