Head of Campaigns and Operations

Social Allies; United Kingdom; On-site; GBP 50,000 - 80,000; Full time

Job summary

A dynamic marketing agency in the UK seeks a Head of Campaigns and Operation to oversee daily agency operations and lead impactful campaigns. This role involves team leadership, client management, and driving business growth. The ideal candidate has extensive operational experience in a marketing environment and is passionate about fostering creativity and collaboration. Competitive salary and growth opportunities available.

Benefits

Supportive and creative environment

Opportunities for progression

Competitive salary

Qualifications

• Proven experience in an operational or management role within a creative, digital, or marketing agency.
• Strong leadership skills with the ability to motivate and manage a multidisciplinary team.
• Excellent project management and organisational skills.

Responsibilities

• Oversee the Social Allies team, managing workloads and capacity to ensure smooth project delivery.
• Develop and implement efficient workflows, systems, and processes across the business.
• Act as a senior point of contact for key clients, building trust and managing relationships.

Skills

Operational experience in marketing

Leadership skills

Project management

Client communication

Strategic thinking

Proactive mentality

Job description

Head of Campaigns and Operation

Location: Hastings House, 4 Falcon Ct, Stockton-on-Tees TS18 3TS

Reports to: Founder / Managing Director

Employment Type: Full-time

About Social Allies

Social Allies is a bold, forward-thinking marketing agency that thrives on creativity, collaboration, and results. We help brands connect with their audiences through authentic storytelling, innovative strategy, and a people-first approach.

We’re growing fast — and we’re looking for a dynamic Head of Operations to help us take Social Allies to the next level.

The Role

The Head of Operations will be the driving force behind our internal processes, team performance, and business growth. You’ll oversee the day-to-day running of the agency, ensuring our team is supported, projects are delivered on time, and clients receive exceptional service.

You’ll also take a lead on Social Allies campaigns, bringing your strategic vision and creativity to ensure outstanding outcomes. In addition, you’ll drive new ideas and revenue streams, launch new services, and always act as a brand ambassador, representing Social Allies externally and spotting opportunities to grow the business.

Key Responsibilities

• Team Leadership & Management
• Oversee the Social Allies team, managing workloads and capacity to ensure smooth project delivery.
• Foster a positive, collaborative culture built on accountability, communication, and creativity.
• Support individual growth and development through regular check-ins and clear progression plans.
• Operational Excellence
• Develop and implement efficient workflows, systems, and processes across the business.
• Ensure all projects are scoped, planned, and delivered on time, on brand, and within budget.
• Identify and resolve bottlenecks, continuously improving ways of working.
• Client Management & Campaign Leadership
• Act as a senior point of contact for key clients, building trust, managing relationships, and ensuring satisfaction.
• Take the lead on Social Allies campaigns, driving strategy, execution, and results.
• Support new client onboarding and oversee the successful delivery of campaigns and retainers.
• Business Growth, Innovation & Brand Ambassadorship
• Generate new ideas and develop revenue-generating opportunities for Social Allies.
• Launch new services, products, or initiatives that align with market trends and client needs.
• Always act as a brand ambassador, representing Social Allies externally and spotting opportunities for collaboration, partnerships, and growth.
• Strengthen the Social Allies brand through clear processes, innovation, and a culture of excellence.

Skills & Experience

• Proven experience in an operational or management role within a creative, digital, or marketing agency.
• Strong leadership skills with the ability to motivate and manage a multidisciplinary team.
• Excellent project management and organisational skills.
• Confident communicator who’s comfortable being client-facing and commercially focused.
• Experience leading campaigns and translating strategy into results.
• Strategic thinker who can balance creativity with structure.
• Passionate about people, culture, and building a business that grows sustainably.
• Naturally proactive, always spotting opportunities, and acting as a brand ambassador in every interaction.

Why You’ll Love Working Here

• A supportive, creative environment where ideas are valued.
• Opportunities to shape and grow a rapidly evolving brand.
• Lead exciting campaigns that make an impact.
• Be the face and voice of Social Allies, creating new opportunities and connections.
• Collaborative culture with a focus on people and purpose.
• Competitive salary and room for progression as we scale.