Head of Business Operations

eBay Inc.; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading global e-commerce platform is seeking a Head of Business Operations to lead critical functions in their Connected Products team. The role involves facilitating operational management, coordinating cross-functional teams, and ensuring strategic plans translate into actionable results. Ideal candidates will have 8-12+ years in program management and proven operational excellence. Join a dynamic team to drive initiatives that support growth and customer experience.

Qualifications

• Strong experience in fashion/e-commerce/marketplace contexts.
• Proven success in operational strategy and execution.
• Exceptional collaboration and communication skills.

Responsibilities

• Manage ongoing operational schedules and evaluations.
• Define and monitor performance targets.
• Ensure strategic plans are implemented effectively across teams.
• Lead executive communications and agenda setting.
• Handle special projects around growth and efficiency.

Skills

Program management

Operational excellence

Collaboration management

Communication skills

Change management

Education

8-12+ years in related fields

Job description

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the Role & Team

Every day, millions of users buy and sell using eBay. Our Connected Products team looks after some of the critical products that help establish eBay as the most trusted destination for branded and preloved fashion. We are a multidisciplinary team operating in a fast paced environment. If you're passionate about making a difference and have an interest in turning challenges into opportunities, your place is here with us. We are seeking a Head of Business Operations to lead the core functions of the Connected Products organization. This role involves turning strategy into action, coordinating cross‑functional groups, and supporting strong business results. You will manage the team's operational rhythm, link strategic plans to daily tasks, and help leaders and teams gain clarity, focus, and support in decision‑making for growth and efficiency.

What you will accomplish

• Facilitate and guide the team's ongoing operational schedule: goals and key targets, quarterly business evaluations, monthly executive meetings, and cross‑functional sessions that ensure priorities remain clear and participants stay informed. With decisions noted, activities tracked, and commitments fulfilled.
• Manage execution governance by defining performance targets and success measures. Develop and maintain scorecards. Record issues, risks, and decisions in logs. Monitor key indicators to evaluate progress and initiative success. Support teams by enabling prompt trade‑off choices and decisions.
• Strategic execution: help translate high‑level strategies into actionable plans with functional leaders and ensure those plans are implemented effectively across different teams.
• Cross‑functional collaboration: ensure individuals across the team's Strategy, Business Development, Account Management, Marketing, Operations, Product, Tech, Build, and Finance functions are aligned and that ways of working are effective.
• Change management: lead the leadership group and entire organization through transitions. Ensure teams have defined goals, clear processes, and support systems to advance their workstreams in a changing environment.
• Executive communications: lead agenda setting for leadership meetings, off‑sites, and executive updates. Prepare materials and support with the narrative and storytelling.
• Lead special projects: take on ad hoc initiatives around growth, efficiency, customer experience. Working to identify trends, uncover root causes of problems, and make informed recommendations.

What you will bring

• 8‑12+ years in program management/operations within fashion/e‑commerce/marketplace contexts; management consulting a plus.
• Proven operational excellence and strategy‑to‑execution leadership: build and management of operating cadences, setting and monitoring of important metrics, translation of strategic intent into clear plans and measurable outcomes, alignment of roadmaps, implementation of operating plans, and consolidation into an overarching unified view.
• Strong collaboration management: experience building trust within teams and with partners, and influencing individuals across the organization.
• Outstanding communication and facilitation skills: executive‑ready synthesis, crisp narratives, and meeting build that converts discussion into decision and action.
• High ownership and program leadership: structured planning, risk/issue management, accountability for results, and a mentality of continuous improvement.
• Confident in handling complex situations and knowledgeable in managing change, structuring procedures, and defining ways of working for newly formed teams involved in high impact, scalable initiatives.
• Understanding of product development processes in technology organizations and how they engage with commercial priorities, a plus.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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