Head of Business Development and Service Improvement

My Choice Healthcare; Wales; Remote; GBP 55,000 - 65,000; Full time

Job summary

A healthcare service provider in the United Kingdom is looking for a Head of Business Development and Service Improvement. This role involves leading strategic initiatives to enhance service quality and foster business growth. The ideal candidate should be a visionary leader with experience in driving positive change in healthcare, ensuring alignment with values of compassion, dignity, and respect. Applications are welcome via the provided email before 14th November 2025.

Qualifications

• Confident and visionary leader with a track record.
• Ability to balance service quality with commercial growth.
• Must align with values of compassion, dignity, and respect.

Responsibilities

• Lead strategic planning and delivery of service offers.
• Identify and develop new service opportunities.
• Oversee implementation of continuous improvement frameworks.
• Prepare and submit high-quality competitive tenders.
• Develop risk management frameworks to mitigate risks.

Skills

Visionary leadership

Commercial growth

Strategic improvements

Job description

Join Our New Service Improvement Team at My Choice Healthcare

Make a lasting impact in care. Shape the future of service quality.

At My Choice Healthcare, we’re proud of our reputation for delivering high-quality, person-centred adult care services across residential, supported living and community settings. Our key aim is to place people at the heart of all that we do.

As part of our continued growth and commitment to excellence, we are creating a Business Development and Service Improvement Team dedicated to driving forward positive growth, leading on innovation and sustainable service improvement across our services.

Head of Business Development and Service Improvement

Location: Home-based with significant travel across Mid & South Wales

Reporting to: CEO

Salary: Circa £65,000 pa

Key Responsibilities

• Lead the strategic planning and delivery of high-quality service offers that are innovative and align with the organisation’s vision and values
• Working with the CEO, lead the strategic planning and delivery of business development that will drive and achieve strategic targets and market share
• Identify and develop new service opportunities, to grow the business within the current sites
• Identify suitable development opportunities for acquisition in line with the business strategy
• Oversee the design and implementation of continuous improvement frameworks across the services to enhance efficiency, quality and impact, championing person-centred care
• Work with operational teams, identify, plan and implement service developments and enhancements within existing Homes; to include increasing bed number and introducing different categories of care to meet local demand
• Lead on the preparation and submission of high-quality competitive tenders to secure new contracts and retain existing ones in conjunction with the Senior Leadership Team
• Develop and implement effective risk management frameworks to identify, assess and mitigate risks related to timelines, compliance, solution scope and commercial terms
• Lead and develop the functions in line with organisational objectives

We’re looking for someone who

• Is a confident and visionary leader
• Balances service quality with commercial growth
• Has a track record of delivering strategic improvements
• Shares our values of compassion, dignity and respect

Apply by 14th November 2025

If you’re interested in being part of a value-driven, ambitious organisation, then we’d love to hear from you.

For an informal discussion or to apply send your CV and a supporting statement to [e-mail]