Head of Business Development

ESP Utilities Group; Leatherhead; Remote; GBP 150,000 - 200,000; Full time

Job summary

A leading utilities provider is seeking a dynamic Head of Business Development to join their expanding team. This remote-based role will involve driving customer acquisition and retention strategies across the UK. The ideal candidate will have proven experience in the utilities sector, strong leadership qualities, and excellent interpersonal skills. This position promises to be a pivotal role in shaping the future of multi-utility infrastructure in the UK.

Qualifications

• Proven experience in driving strategic growth and customer acquisition within the utilities sector.
• Strong analytical and problem-solving skills with a track record of delivering value.
• Excellent relationship-building skills to engage stakeholders at all levels.

Responsibilities

• Design and implement strategies for customer acquisition and retention.
• Cultivate relationships with Developers and Contractors for maximizing opportunities.
• Lead the tendering lifecycle, ensuring competitive submissions.
• Maintain a comprehensive view of the market and competitive landscape.

Skills

Strategic growth

Customer acquisition

Analytical skills

Interpersonal skills

Leadership

Resilience

Attention to detail

Time management

Job description

ESP Utilities is seeking a dynamic and strategic Head of Business Development to join our expanding team. This role will lead the development and execution of ESP's customer acquisition and retention strategy.

This is a remote based role but will cover the UK so travel will be involved.

Key Responsibilities

Strategic Growth

Design and implement a robust strategy to drive customer acquisition and retention across gas, electricity, and water networks.

Customer Relationship Management

Cultivate and strengthen relationships with Developers, Independent Connection Providers (ICPs), Consultants, Contractors and Construction partners to maximise quoting and conversion opportunities.

Tender Management

Lead the full tendering lifecycle, ensuring submissions are competitive, compliant, and aligned with business objectives.

Pre-Sales & Bid Support

Engage directly with customers to provide technical insight, support commercial leads, and demonstrate ESP's value proposition through problem‑solving and relationship‑building.

Cross‑Functional Collaboration

Partner with Operations, Commercial, and Regulatory teams to ensure seamless project delivery and high levels of customer satisfaction.

Market Intelligence

Stay ahead of industry trends, competitor activity, and regulatory developments to inform strategic decisions and maintain a competitive edge.

Performance & KPI Management

Define, monitor and report on key performance indicators related to quoting, conversion rates, wallet share, and customer engagement.

Sales Forecasting & Planning

Lead the sales planning, forecasting, and budgeting processes. Own the definition and reporting of sales KPIs and OKRs aligned with business strategy.

Strategic Insight

Maintain a comprehensive view of the addressable market and competitive landscape. Provide actionable insights and recommendations to inform strategic planning.

Team Leadership

Lead and develop a high-performing business development team. Provide clear direction, coaching, and support to drive both team and individual success.

Qualifications

• Proven experience in driving strategic growth and customer acquisition within the utilities or infrastructure sector.
• Analytical & Problem‑Solving Skills: Strong critical thinking abilities with a track record of identifying challenges, developing solutions, and delivering value to both customers and the business.
• Interpersonal & Communication Skills: Excellent relationship‑building skills with the ability to engage effectively with internal and external stakeholders at all levels.
• Leadership & Team Management: Demonstrated leadership capabilities, including team motivation, delegation, and leading by example.
• Adaptability & Resilience: Comfortable working in a fast‑paced, evolving environment. Open to new ideas and able to pivot strategies when needed.
• Attention to Detail: A meticulous approach to work, ensuring accuracy and quality in all deliverables.
• Time Management: Strong organisational skills with the ability to prioritise tasks, manage multiple projects, and meet deadlines consistently.

This is an exciting time to be part of ESP Utilities. As the business continues to grow and evolve, we are investing in innovation, expanding our market presence, and strengthening our partnerships across the utilities sector. With a clear strategic vision, a collaborative culture and a strong leadership team, ESP is well‑positioned to shape the future of multi‑utility infrastructure in the UK. Joining us now means being part of a forward‑thinking organisation where your impact will be visible, your ideas valued, and your career supported.