Head of Business Delivery - Pensions

Capita; Dartford; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading pension solutions firm seeks a Head of Business Delivery to oversee a diverse portfolio of projects in a fast-paced environment. This role requires strong leadership, financial acumen, and client management skills. You will be responsible for delivering initiatives such as payroll migrations and data reporting. Join a dynamic team to drive transformational outcomes and enhance client experiences.

Benefits

23 days holiday (rising to 27)

Company matched pension and life assurance

Voluntary benefits and discounts

Paid volunteer day

Access to Employee Network Groups

Qualifications

• Strong internal/external stakeholder management experience.
• Ability to manage key client accounts.
• Experience in pricing and billing for project work.

Responsibilities

• Act as SME for business SOW request activities.
• Engage regularly with client to understand problems.
• Deliver and report against a revenue target.
• Maintain strong client relationships and provide updates.
• Coordinate requests and SOWs effectively.

Skills

Knowledge of pensions industry

Project planning and control techniques

Pricing and billing experience

Commercial negotiation skills

Budgeting and resource allocation knowledge

Stakeholder management experience

Strong negotiation skills

Job description

Head of Business Delivery - Pensions

Home Based

We are looking for a Head of Business Delivery to take ownership of a diverse portfolio of Statements of Work and change initiatives for a new key client in Capita Pension Solutions, You be at the forefront of client-facing delivery, working closely with the client and internal stakeholders to deliver projects which could include but are not limited to payroll migrations, voluntary exits, data reporting, and cleanse activities.

This role involves no direct reports but requires strong leadership, financial acumen, and strategic oversight. You’ll be responsible for pricing, charging, managing and delivering a pipeline of project work, with delivery executed by our Operations and Consulting teams. If you're ready to shape outcomes and lead transformational work in a fast-paced, client-focused environment, we’d love to hear from you.

Job title

Head of Business Delivery - Pensions

Job Description

Key Responsibilities

• Act as SME for all business SOW request activities for the client, their employees and internal stakeholders.
• Maintain overall integrity and coherence of this portfolio.
• Regular engagement with the client and employers to understand problems and provide recommendations on solutions to meet their needs.
• Delivering and reporting against a set revenue target.
• Establish and maintain appropriate governance processes and procedures for this portfolio in agreement with the client and internal stakeholders.
• Maintain strong relationships with client, providing regular updates and reports on portfolio performance.
• End to End Client Management in respect of the SOW Execution including commercial negotiations.
• Creating and maintaining a pipeline process to ensure client and internal needs are understood and appropriate processes are followed to ensure work if effectively scheduled.
• Support and drive a client focused culture in the team and ensure that continuous improvement and excellent customer experience are at the heart of all activity.
• Effective coordination of the requests and SOWs and their interdependencies within the programme.
• Be responsible for the onboarding of new SOW requests from the client and employers and directing you to the appropriate delivery teams or internal onboarding processes.

What are we looking for

Essential

• Knowledge and understanding of pensions industry, market and legislation in the DB pensions space
• Knowledge of techniques for planning, monitoring and controlling portfolios and projects
• Experience of pricing and billing for ad-hoc project work
• Experience of commercial negotiations
• Knowledge of budgeting and resource allocation procedures.
• Able to manage a key client account with strong internal/external stakeholder management experience
• Strong negotiation and influencing skills both internally and externally

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

Location

Home-Based - GBR

United Kingdom

Time Type

Full time

Contract Type

Permanent