Head of Business change

TN United Kingdom; Redhill; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company in insurance seeks a Head of Business Change to drive transformation initiatives across various functions. The role requires expertise in change management, digital transformation, and operational improvement. You will collaborate with teams to ensure successful execution of strategies and foster a culture of continuous improvement.

Benefits

Competitive compensation

Skill development opportunities

Support for professional growth

Qualifications

• Experience in steering and delivering successful transformation and operational improvement programmes.
• Experience leading change journeys in large organizations.

Responsibilities

• Lead the Transformation Programme and manage change initiatives.
• Develop and implement training programs to improve performance.

Skills

Leadership

Change Management

Agile

Continuous Improvement

Analytical Skills

Education

Degree in business or related field

Job description

We are currently recruiting for a Head of Business Change to join the Operations area of our business. This role is responsible for ensuring that the transformation agenda and the resulting initiatives aligned with AXA Partners strategy are well designed and executed, with expected impacts and benefits delivered through comprehensive and consistent roll-out and change management plans.

The role acts as a key cornerstone across all functions, providing expert advice and coaching to stakeholders and teams to ensure best-practice execution of the AXA Partners UK & Ireland approach to transformation.

Furthermore, the role holder leads the Transformation Programme through an effective programme and project management culture, building and coordinating a consolidated transformation roadmap, tracking progress, identifying issues and risks, and proactively contributing solutions or escalations.

Lastly, the role works closely with other teams, notably workforce management, financial measurement, and excom, to ensure the organisation’s means, culture, and priorities align with its transformation imperatives.

You will be based in our Redhill office and work on a hybrid basis. We work a 35-hour week, Monday to Friday, 9 am – 5 pm.

The Head of Business Change will lead initiatives across digital, Motor & Home (M&H), Travel, and continuous improvement functions. This includes driving change management strategies, fostering a culture of continuous improvement, and ensuring training and development programs align with organizational goals.

Digital Transformation Leadership:

1. Develop and implement a comprehensive digital transformation strategy that enhances operational efficiency and customer experience.
2. Collaborate with IT and digital teams to ensure successful integration of digital tools and platforms.

Motor & Home (M&H) Lead:

1. Lead initiatives within the Motor & Home domain to optimize processes and improve service delivery.
2. Align M&H strategies with overall business objectives through stakeholder collaboration.

Travel Function Management:

1. Lead initiatives within the Travel domain to optimize processes and improve service delivery.
2. Collaborate with stakeholders to align Travel strategies with overall business objectives.

Continuous Improvement Initiatives:

Drive a culture of continuous improvement by identifying opportunities for process optimization across all functions, utilizing methodologies in collaboration with the Group to facilitate projects and measure outcomes.

Training and Development:

Develop and implement training programs to equip employees with skills to adapt to change and improve performance. Monitor and assess training effectiveness, making adjustments as needed.

Your Profile

Technical/Functional Knowledge, Skills, and Abilities

• Experience in steering and delivering successful transformation and operational improvement programmes.
• Proven record in exploiting new opportunities and managing change.
• Experience with lean processes, agile approaches, continuous improvement, and customer-centric services.
• Experience leading change journeys in large organizations to achieve improvements and customer focus.
• Experience in delivering new technology assets to enhance processes and customer service.
• Background in software development and agile methodologies is preferred.
• Understanding of Programme Management processes and structures.
• Strong leadership and influencing skills to drive alignment and delivery at all levels.
• Significant experience in change management and digital/business transformation in large multinational companies.
• Proven managerial and talent management skills.
• Strong financial (P&L) and analytical skills.

Education, Professional Qualifications, and Experience

• Degree in business or related field.
• Experience at a senior/executive level managing multiple transformation projects in complex environments.

About AXA

AXA Group is a global leader in insurance and asset management, with over 100 million clients. We focus on risk prevention and aim to empower people to live better lives, guided by values of Customer First, Courage, Integrity, and One AXA.

About the Entity

AXA Partners offers assistance services, travel insurance, and credit protection, implementing innovative solutions from the AXA Innovation unit. We design and deliver solutions worldwide, protecting what matters when it matters.

What We Offer

Joining AXA Partners means working in a responsible company that values expertise and diversity. We promote skill development, offer competitive compensation, and support professional growth. We also strive to make a positive impact when significant events occur, fostering a sense of pride among our employees.