Head of AI-Driven Applications Operations

Vastbouw; Greater London; Híbrido; GBP 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global community

Learning pathways

Volunteer opportunities

Flexible rewards & wellbeing

Descripción de la vacante

Ricoh is seeking a seasoned Head of Intelligent Applications Operations to own the performance and continuous improvement of service management across our enterprise technology portfolio. You will set standards, governance and metrics, while transitioning to proactive, intelligent operations using automation and AI to reduce manual effort and improve user experiences.

You will lead governance across internal teams and external partners, ensuring accountability and strong operational readiness.

Formación

• Significant leadership across IT Service Management, Service Delivery, Technology Operations or Enterprise IT.
• Strong knowledge of modern service management principles and ITIL.
• Experience defining and managing SLAs, OLAs, XLAs and KPIs.
• Strong experience in incident, problem, change and service improvement disciplines.
• Track record of improving availability, reliability and operational performance.
• Experience scaling automation, AI, proactive monitoring and intelligent operations.
• Understanding of service transition and operational readiness in modern DevOps environments.
• Experience managing major technology suppliers and governance.
• Strong analytical capability to turn data into insight.
• Excellent stakeholder management and customer-focused mindset.

Responsabilidades

• Define and lead the service management strategy and operating model across Ricoh’s enterprise technology services.
• Establish service standards, policies, controls and procedures for consistent delivery.
• Define, manage and continually improve SLAs, OLAs, XLAs and KPIs with transparency.
• Ensure alignment between product outcomes, service performance and business expectations.
• Drive improvements in availability, reliability and user experience.
• Lead problem management and root-cause elimination to reduce incidents.
• Champion automation, AI and proactive monitoring to improve outcomes.
• Reduce manual effort via automation, self-service and knowledge-driven support.
• Ensure smooth service transition and operational readiness for new products and changes.
• Provide governance across external suppliers and partners with clear accountability.
• Use performance data to identify opportunities for continuous improvement.
• Collaborate with Product Management and Product Engineering to embed operational considerations.

Conocimientos

IT Service Management

ITIL

SLA/OLA/XLAs

Incident/Problem/Change

Automation/AI/Monitoring

DevOps/Product Ops

Vendor Management

Stakeholder Management

Change & Service Improvement

Descripción del empleo

Ricoh is seeking a seasoned Head of Intelligent Applications Operations to own the performance and continuous improvement of service management across our enterprise technology portfolio. You will set standards, governance and metrics, while transitioning to proactive, intelligent operations using automation and AI to reduce manual effort and improve user experiences.

You will lead governance across internal teams and external partners, ensuring accountability and strong operational readiness.