Head of Aftercare & Customer Experience (Residential)

Fawkes and Reece; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction company in Cardiff is seeking a Head of Customer Services to lead their aftercare team. In this role, you'll manage customer relations during the warranty period, ensuring effective resolution of issues. Key responsibilities include leading the customer care team, coordinating remedial works, and collaborating with various departments to improve customer satisfaction. This position offers an annual bonus and a contributory pension scheme.

Benefits

Annual bonus linked to performance

Contributory pension scheme

Qualifications

• Experience working alongside a residential developer or Contractor.
• Skills in people management and team motivation.
• Prior inspection experience is ideal.

Responsibilities

• Lead the Customer Care team and ensure effective operation.
• Manage customer-related issues to successful resolution.
• Visit customers to agree on remedial works as needed.
• Monitor costs associated with Customer Care works.

Skills

People management

Customer relations

Communication

Job description

A leading construction company in Cardiff is seeking a Head of Customer Services to lead their aftercare team. In this role, you'll manage customer relations during the warranty period, ensuring effective resolution of issues. Key responsibilities include leading the customer care team, coordinating remedial works, and collaborating with various departments to improve customer satisfaction. This position offers an annual bonus and a contributory pension scheme.