Head of Accreditations & Retention

Insights Learning & Development Ltd; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A global learning organization is seeking a Head of Accreditations and Retention to lead their credentialing strategy and enhance practitioner engagement. You will shape processes for accreditation and retention, ensuring alignment across functions to drive commercial growth. The ideal candidate has strong leadership experience in customer lifecycle strategy within the B2B learning sector. This role offers a competitive benefits package, including extensive holidays and private medical insurance.

Benefits

37 days holidays

Annual Bonus

Private Medical Insurance

Income Protection

Pension Plan

Health Cash Plan

Life Assurance

Electric Car Scheme

Gym-flex

Employee Assistance Program

Qualifications

• Proven leadership in credentialing licensing or customer lifecycle strategy.
• Expertise in operational excellence, data strategy and commercial optimisation.
• Skilled in matrix leadership across global functions.

Responsibilities

• Lead global accreditation strategy and operations.
• Design and implement retention strategies for practitioners.
• Champion operational clarity and excellence across processes.
• Develop and implement commercial strategies for new credentialing products.

Skills

Leadership in credentialing

Operational excellence

Data strategy

Stakeholder engagement

Strategic mindset

Tools

Digital credentialing tools

Job description

The Opportunity

Were seeking a visionary and commercially focused Head of Accreditations and Retention to lead a global department responsible for credentialing strategy, practitioner lifecycle optimisation and commercial growth. This role is pivotal in shaping how we deliver and scale accreditation licensing and retention processes across our global network turning practitioner enthusiasm into long‑term engagement and measurable business success.

Youll be the strategic connector across geographies and functions aligning Community Activation, Product & Innovation, Sales and Customer Success to create a seamless high‑impact practitioner journey. From operational excellence to loyalty programmes youll drive initiatives that elevate practitioner experience and lifetime value.

What you’ll do

Accreditation Strategy & Delivery

• Own and evolve the global strategy for Insights Discovery Accreditation (IDA) operations
• Lead Faculty and Associate Consultant (AC) quality assurance partnering with Community Activation to drive continuous improvement
• Collaborate with Sales and Marketing to maximise fill rates minimise cancellations and boost practitioner conversion
• Monitor IDA pipeline performance and shape delivery approaches to meet commercial targets

Practitioner Retention & Licence Renewal

• Design a global retention strategy that transforms renewal into a value‑led experience
• Create high‑impact post‑accreditation engagement strategies that drive retention and commercial outcomes
• Embed structured learning and compliance elements into scalable renewal workflows

Commercial Data & Operational Excellence

• Define the strategic framework for practitioner data across engagement, licensing and value
• Champion operational clarity and excellence across the lifecycle
• Ensure all processes support upsell cross‑sell and renewal outcomes

Micro‑Credentials & Product Diversification

• Partner with Product & Innovation to operationalise CPD pathways and digital credentials
• Lead the commercial rollout of new credentialing products and technologies

Loyalty & Progression Programmes

• Design and embed practitioner progression models (e.g. bronze / silver / gold tiers) linked to engagement and commercial goals

Cross‑Functional Leadership

• Act as the senior matrix connector across global teams
• Model best practice in cross‑functional collaboration and shared accountability

What Success Looks Like

• Increased IDA fill rates and practitioner growth
• Higher licence renewal rates and revenue
• Strong engagement within the first 90 days post‑accreditation
• Successful launch of micro‑credentials and CPD pathways
• Accurate actionable practitioner data to inform strategy
• High NPS and satisfaction across delivery experiences
• Clear aligned global strategy with strong stakeholder confidence

Qualifications : What you’ll bring

• Proven leadership in credentialing licensing or customer lifecycle strategy within learning SaaS or B2B environments
• Expertise in operational excellence, data strategy and commercial optimisation
• Experience with digital credentialing tools and loyalty frameworks
• Skilled in matrix leadership and stakeholder engagement across global functions
• Strategic mindset with a builders energy and a bias for action

How you’ll show up

• Commercially focused and growth‑oriented
• Strategic and future‑facing
• Insightful and data‑led
• Collaborative and pragmatic
• Matrix‑minded and globally fluent

Benefits

• 37 days holidays
• Annual Bonus
• Private Medical Insurance / BUPA Menopause Plan
• Income Protection
• Pension Plan
• Health Cash Plan
• Life Assurance
• Electric Car Scheme
• Gym‑flex
• Employee Giving
• My Advantage Employee Discounts
• Critical Illness cover
• Employee Assistance Program
• Holiday purchase option

Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co‑create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human undoubtedly individual. Colourful to our core.