Head Of Account Management

SF Recruitment; Leicester Forest East; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading insurance and professional services business is seeking a Head of Account Management to drive revenue growth and manage key client relationships. This role requires proven experience in account management or client success leadership, with expertise in IR35 compliance. The ideal candidate will lead a high-performing Account Management team and ensure exceptional client outcomes. Competitive salary up to £65,000 with hybrid working available.

Benefits

Competitive salary up to £65,000

Hybrid working (2 days from home)

Funded private healthcare

Non-contributory pension

25 days holiday plus bank holidays

Wellbeing allowance

Free parking

Qualifications

• Proven experience in senior account management or client success leadership.
• Strong expertise in IR35 and contractor compliance.
• Recruitment agency experience preferred.
• Excellent communication, negotiation, and stakeholder management skills.

Responsibilities

• Own and develop strategic B2B client relationships.
• Drive revenue growth through cross-sell and up-sell.
• Lead, coach, and develop the Account Management team.
• Implement consistent account management processes.
• Work with Professional Services to ensure compliance and client outcomes.

Skills

Senior account management experience

IR35 knowledge

Client relationship management

Commercial acumen

Team leadership

Communication skills

Negotiation skills

CRM proficiency (Salesforce, Power BI)

Job description

Confidential Job Opportunity - Head of Account Management

Location: North Leicester | Hybrid: 2 days from home | Salary: Up to £65,000

SF Recruitment is partnering with a leading insurance and professional services business to recruit a Head of Account Management. We are seeking an experienced client-focused professional with a recruitment agency background and strong expertise in IR35 and contractor compliance. This senior role focuses on driving revenue growth, managing key client relationships, and leading a high-performing Account Management team.

The Role:

• Own and develop strategic B2B client relationships, acting as the senior point of contact.
• Drive revenue growth through cross-sell, up-sell, and account expansion.
• Lead, coach, and develop the Account Management team, embedding best practices in client engagement and commercial delivery.
• Implement consistent account management processes, including onboarding, reviews, and value reporting.
• Work closely with Professional Services and Service Delivery teams to ensure compliance and exceptional client outcomes, with a focus on IR35/off-payroll regulations.

What We're Looking For:

• Proven experience in senior account management or client success leadership, ideally within recruitment, managed services, or contingent workforce sectors.
• Strong expertise in IR35, contractor compliance, or employment tax, with the ability to guide clients and internal teams.
• Recruitment agency experience is highly preferred.
• Strong commercial acumen with a track record of growing revenue from existing clients.
• Experience leading and mentoring client-facing teams.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in CRM and reporting tools (Salesforce, Power BI).

Desirable:

• Background in professional services, insurance, tax, or recruitment.
• Experience in commercial proposal development and client retention strategy.

Benefits:

• Competitive salary up to £65,000
• Hybrid working (2 days from home)
• Funded private healthcare and non-contributory pension
• 25 days holiday plus bank holidays
• Wellbeing allowance and free parking

This is an exciting opportunity for a commercially astute, client-focused professional with recruitment agency experience and IR35 expertise to lead a key team within a growing insurance and professional services business.