Head & Neck Support Medical Secretary

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 24,000 - 27,000; Full time

Job summary

A health care institution in Telford is looking for a proactive Band 3 Support Secretary to provide high-level secretarial support within the Head & Neck Centre. The successful candidate will be responsible for managing clinical correspondence and working closely with multidisciplinary teams. Qualified individuals with prior NHS experience, strong typing skills, and an understanding of medical terminology are encouraged to apply. Competitive salary and flexible working patterns are offered.

Qualifications

• Experience in secretarial procedures and NHS environments.
• Knowledge of medical terminology.
• Familiarity with software procedures.

Responsibilities

• Produce clinical correspondences with audio transcription.
• Respond professionally to patient queries and concerns.
• Ensure smooth office operations and manage priorities.

Skills

High standard of grammar and spelling

Able to prioritise

Touch type

Education

4 GCSE (C and above) or equivalent

RSA Stage 3 typewriting, word processing or equivalent

NVQ 3 Business Admin

Tools

Microsoft Office

Patient Administration System (PAS)

Job description

Head & Neck Support Medical Secretary

The closing date is 11 November 2025

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a proactive and highly skilled Band 3 Support Secretary to join our dedicated Head & Neck Secretariat covering ENT, Orthodontics and Maxillofacial team at The Princess Royal Hospital. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast‑paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.

Main duties of the job

Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.

Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.

Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.

To promote the implementation and adherence of agreed policies, procedures, and protocols. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.

Opening and dealing with incoming correspondences as appropriate. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.

Book in and Book out notes to other departments using the in‑house Patient Document Tracking (PDT) system.

File results, letters, and various other documentation in medical notes

About us

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

• 4 GCSE (C and above) or equivalent
• RSA Stage 3 typewriting, word processing or equivalent
• NVQ 3 Business Admin

Experience

• Secretarial procedures
• Knowledge of software procedures
• Medical terminology
• NHS experience
• Medical Secretarial

Skills

• High standard of grammar and spelling
• Able to prioritise
• Touch type

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust

£24,937 to £26,598 a yearper annum / pro rata

Contract

Secondment

Working pattern

Full-time,Part-time,Job share,Flexible working