Head & Neck Support Medical Secretary

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking a proactive Band 3 Support Secretary to join the Head & Neck Secretariat. This role involves providing high-level secretarial support, managing clinical correspondence, and effectively communicating with various teams. The ideal candidate is skilled in Microsoft Office, has experience in audio transcription, and excels in a fast-paced environment. Join us to make a meaningful difference in patient care!

Qualifications

• Experience in a secretarial role, preferably in a healthcare setting.
• Ability to manage a varied workload in a fast-paced environment.
• Demonstrate professionalism when handling sensitive information.

Responsibilities

• Produce clinical correspondences using audio transcription.
• Respond to telephone calls from patients in a professional manner.
• Manage and prioritize duties effectively in the team.
• Ensure smooth running of office operations and adhere to protocols.

Skills

Proficient in Microsoft Office applications

Strong communication skills

Audio transcription

Problem-solving

Tools

Patient Administration System (PAS)

Patient Document Tracking (PDT) system

Job description

Job overview

An exciting opportunity has arisen for a proactive and highly skilled Band 3 Support Secretary to join our dedicated Head & Neck Secretariat covering ENT, Orthodontics and Maxillofacial team at The Princess Royal Hospital. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.

Main duties of the job

• Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
• Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
• Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
• To promote the implementation and adherence of agreed policies, procedures, and protocols. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
• Opening and dealing with incoming correspondences as appropriate. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.
• Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system.
• File results, letters, and various other documentation in medical notes

Working for your organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!