Head Housekeeper — Multi-Property Operations Leader

HC Facility Management Limited; Glasgow; On-site; GBP 32,000 - 52,000; Full time

Job summary

HotelCare is seeking a Head Housekeeper to oversee daily housekeeping operations at a Glasgow hotel contract, ensuring cleanliness, safety, and client satisfaction. You will lead a diverse team, uphold COSHH and health & safety standards, and collaborate with hotel management to deliver superior service.

You will manage supplies, budgets, and training, drive quality improvements, and maintain strong relationships with clients and staff, while promoting teamwork and operational excellence.

Qualifications

• At least 3-5 years of experience in a Deputy Housekeeping management role.
• Experience in managing a large diverse team ensuring high standards and operational efficiency.
• Experience in a performance-driven environment, managing productivity, staff performance, and achieving KPIs.
• Strong experience with Health and Safety compliance, security standards, and legal regulations in the hospitality industry.

Responsibilities

• Plan, organize, and direct team members to ensure the highest service levels in accordance with the hotel contract and standards.
• Ensure hygiene, cleanliness, and safety standards are adhered to at all times.
• Collaborate with hotel and HotelCare operations colleagues to effectively deliver business objective.
• Manage housekeeping supplies, purchasing, re-ordering, and maintaining inventory according to budgeted requirements.
• Build positive, productive working relationships across all levels of the business
• Ensure effective communication with the Maintenance Department to highlight any issues impacting maintenance.
• Ensure that all special requests, group allocations, and VIP requests are managed and met appropriately.
• Monitor and ensure that all staff are using machinery correctly and identify any required training needs.

Skills

Leadership

Interpersonal skills

Organizational skills

Communication skills

Problem-solving

Job description

HotelCare is seeking a Head Housekeeper to oversee daily housekeeping operations at a Glasgow hotel contract, ensuring cleanliness, safety, and client satisfaction. You will lead a diverse team, uphold COSHH and health & safety standards, and collaborate with hotel management to deliver superior service.

You will manage supplies, budgets, and training, drive quality improvements, and maintain strong relationships with clients and staff, while promoting teamwork and operational excellence.