Head Housekeeper

Kingsley Healthcare; Norwich; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Kingsley Healthcare is seeking a Head Housekeeper to lead and supervise all domestic, laundry and housekeeping duties across the home, ensuring high cleanliness standards and compliance with Health & Safety and COSHH. Reporting to the Home Manager, you will organise staff, train the team, manage supplies, and uphold infection control practices in a fast-paced care environment.

This role offers a stable, people-centered workplace with opportunities for professional development and career

Qualifications

• Proven experience in a housekeeping role, preferably in a healthcare or senior living environment.
• Strong leadership and interpersonal skills to motivate a diverse team.
• Excellent organisational skills with attention to detail and time management.
• Knowledge of infection control principles and practices, including PPE usage.
• Ability to work independently and manage multiple tasks in a fast-paced setting.
• Familiarity with regulatory requirements in care environments.

Responsibilities

• Plan and supervise all domestic, laundry and housekeeping duties for residents and staff.
• Ensure the home is cleaned and maintained to the highest standards and compliant with Health & Safety and COSHH.

Skills

Housekeeping experience

Leadership

Interpersonal skills

Organisational skills

Infection control

Independent working

Regulatory knowledge

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As a Head Housekeeper, you will be planning and supervising all domestic, laundry and housekeeping duties required in looking after our residents and staff on a daily basis. It will be your role to ensure that our home is cleaned and maintained to the highest standards, and that our domestic, laundry, and housekeeping complies with the latest Health & Safety and COSHH standards.

Reports to: Home Manager/Regional Hospitality and Lifestyle Manager

Skills and attributes

• Proven experience in a housekeeping role, preferably in a healthcare or senior living environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team of staff members.
• Excellent organisational skills and attention to detail, with the ability to prioritise tasks and manage time effectively.
• Knowledge of infection control principles and practices, including proper cleaning techniques and use of personal protective equipment.
• Ability to work independently with minimal supervision and handle multiple tasks simultaneously in a fast-paced environment.
• Physical stamina and dexterity to perform cleaning tasks, including lifting, bending, and standing for extended periods.
• Familiarity with regulatory requirements

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.